Memory Question

[beauty]

Using Quickbooks 2002. When Writing a letter it states it is unable to merge the info with the letter. When writing letters in quickbooks it automatically opens word and creates a new doc with the info from quickbooks. I noticed, however, that when Quickbooks is open, but not in use, and I am trying to open any file in word it says there is not enough memory to perform the task. It will, though, open it if I go through the back door.
Is this an issue of upgrading the memory? Virtual memory? Quickbooks problem? Word Problem?
Computer has 225GB hd with about 1/2 that used.

 

[DCIScouts]

A few clarifying questions: When writing the letter, and it says it can't merge the info, is that when it has personally opened Word on its own? And then when it gives you the memory error, is that when you are trying to open a general Word file for something other than Quickbooks? Finally, how much RAM do you have (shouldn't be a problem, but you never know )?

 

[beauty]

Quickbooks cannot open Word on its own now (as it has been able to in the past) and it is when it attempts to open Word on its own that I receive the message that it cannot merge the info.
When Quickbooks is open and minimized if I try to use Word to open any file, Quickbooks or not, by dropping down the file menu, Word displays the message that there is not enough memory to perform the task. But if I close Word down (and Quickbooks is still running yet minimized) I can open a file if I directly click on the file from the c drive.
If Quickbooks is not operating at all I can open files in Word without a problem from the drop down menu.
Does all this make sense?
Another piece of information that would be useful is that my computer is on a network with one other computer, which started having the same problems that I am having about 1 year ago. That computer has 106GB HD and 512 RAM. My computer has 16GB HD and 256 RAM. (I originally gave you the properties of my external HD which is 225GB, sorry ).
Any Ideas?? Thnx!