Microsoft are scammers and cannot be trusted.!!

robdog

New Member
Microsoft are scammers and cannot be trusted.!!

That’s probably not news to most of you but here is what happened to me.

I had a computer hard drive crash , so after recovering everything I could I had to reload my Office 10 software that I had purchased 3 years earlier.

After its loaded you have to enter the product key which was on the box that it came in .
Well I get this message that the software is not genuine , I had brought it from a retail store and had the receipt to prove it.

So I ring up Microsoft to try to register it over the phone and get told it’s a copy that I should not have ,??
And that I have to go to their “ how to tell website” and fill in a report to do with counterfeit software.
On the site it tells you that you have to send the software , the packaging , and the original receipt back to the Microsoft office that’s located in Sydney (I am in Australia) and they will replace the software.

I send it back in registered mail and I have a tracking number.
A couple of weeks later I haven’t heard anything so I email customer support and I get this email back.


From: Microsoft Online Customer Service [mailto:CNTUS.GNCS.AU.AU.EN.DCA.KLM.CS.T01.CUS.00.WB@css.one.microsoft.com]
Sent: Wednesday, 13 November 2013 12:00 PM
To: sales@all-covers.com.au
Subject: RE: SRX1223178058ID - Microsoft Online Customer Service

Dear Robert,

Thank you for contacting Microsoft Online Support. My name is Hector.

As I understand it, you are following-up your Counterfeit Report and you require further assistance. If my interpretation is incorrect, please let me know.

Robert, you have reached Microsoft ANZ Online Support I’m glad to provide you a possible solution to your needs. However, please know that I can only assist you to a certain extent, on a best-effort basis.

As the Piracy Team has no phone support, please follow-up via sending an email to either:

Australia: aupiracy@microsoft.com

New Zealand: nzpiracy@microosft.com

Should you have further questions relating to this enquiry or any additional enquiries in the future, please do not hesitate to let me know. Keep in touch and will be providing you your best support option available.

Alternatively, you may also contact Microsoft Customer Service via phone using the numbers listed below and any agent will be able to assist you.
Australia 13 20 58


So I contact them again and then I get this email. This is 4 weeks after sending the software back to them
You submitted a counterfeit report to Microsoft on October 10, 2013. Microsoft has not yet received any information or counterfeit product from you for this submission. Without this information, we are unable to determine whether or not your submission qualifies for a complimentary kit.
To qualify for a complimentary kit, please send the counterfeit product and reseller information to:
Microsoft ANZ Product Identification Service
1 Epping Road, North Ryde NSW 2113
AUSTRALIA
So I contact them again and I have checked with Aust Post and the parcel has been delivered , so I email them and explain that I can supply them a delivery receipt .

Then a couple of days later I get this email.

Thank you for submitting a counterfeit software report. We appreciate your efforts to help Microsoft in its fight against software counterfeiting. Unfortunately, after careful review, we have determined that the documentation you provided does not meet the criteria for the complimentary replacement software offer. Here are some of the reasons why we may have denied your request:
• No original proof of purchase was included in your submission.
• The receipt or invoice for the computer you purchased does not specify that it includes a copy of Office.
• A CD/DVD was not included in the submission.
• Wrong version of the software was received.
• A product key was not included.
• The purchase price for the counterfeit software was significantly lower than the standard pricing for the software.
Your Counterfeit Report Number: AJN1-EF6K

Well the original proof of purchase was sent I still have a copy !
I didn’t send them anything to do with a computer ?
The disk was in the box!
The wrong version was sent?
The product key was on the box
The purchase price was on the receipt
To me this just looks like they have no intention of replacing the software and never intended to and it is just another way of Microsoft being the biggest scammers of all time.
 
Sorry to hear you apparently got scammed but are you mad at thr right people?

I don't know whether the software you purchased was counterfeit or not but assuming it was, why would MS have ANY responsibility to you to replace the software? How does that make them scammers?
 
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How did you originally get your copy of Office 10? Did you buy it direct from Microsoft? A major reseller? Or did it come on your computer?
 
When you say 'Office 10', I assume you are referring to Office 2010 (which was 'Office 14') and not Office XP? (which was 'Office 10')

As Strollin said, if you did buy counterfeit software (and I'm not saying that you did. In fact, I think it is legit but since it has been installed before and probably was not deactivated by uninstalling the software, Office is detecting the key is in use in two places and obviously you bought one license), then it's not Microsoft's job to replace it for you. They'll only do it under some circumstances.

Had you had bought it from Microsoft, then yes, you could have branded them as being 'scammers'. However, since you didn't buy it from them, you can't call them scammers since they didn't sell you the software. If this software does turn out to be counterfeit, then the 'scammers' are the people who you bought it from - not Microsoft.

I do think the problem lies in the fact that the software is detecting that your key is being used in two places, and it is only licensed to be used in one. That would be the explanation that makes sense.
 
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Sorry to hear but this is what happens when you use proprietary software, just use LibreOffice. It is about on par with Office 2010 and it is free and will always be free.

Is it possible that version of Office license was only good for one use. If so then when you re installed the software the software does not know who you are it just knows it's been installed on a new computer and the serial was only good for one computer.
 
This is why torrents are always the winner and always will be lol! :D:D:D

Why is that? I don't see the point of downloading it illegally when you can have OpenOffice who is basically Office Open Source... (if that's what you meant?)
 
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ROFL I just mentioned the word "torrent" and everyone got crazy immediately...

Jesus Christ...

I didn't give any links or any other indications on how to do that...

Unbelieveable...

You people automatically think that TORRENTS indicate something illegal lmao!

Torrents are nothing more but a great way of downloading big portions of data.Now is what you are downloading ILLEGAL or LEGAL...that really depends on what you download.

So if I have a torrent link to download Black Mesa source for example,would that be illegal???

NO lmao!

People just tend to use torrents to do illegal things,but that was not the point in creating torrents in the first place.

I just said that they will always be the winner and everyone knows that lol.

I really REALLY do NOT understand what I said wrong...lol...
 
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ROFL I just mentioned the word "torrent" and everyone got crazy immediately...

Jesus Christ...

I didn't give any links or any other indications on how to do that...

Unbelieveable...

You people automatically think that TORRENTS indicate something illegal lmao!

Torrents are nothing more but a great way of downloading big portions of data.Now is what you are downloading ILLEGAL or LEGAL...that really depends on what you download.

So if I have a torrent link to download Black Mesa source for example,would that be illegal???

NO lmao!

People just tend to use torrents to do illegal things,but that was not the point in creating torrents in the first place.

I just said that they will always be the winner and everyone knows that lol.

I really REALLY do NOT understand what I said wrong...lol...

Apart from your cussing, actually nothing. I do agree with you on that, he just said that torrenting was the best way to download. He never told the guys to pirate Office...
 
Apart from your cussing, actually nothing. I do agree with you on that, he just said that torrenting was the best way to download. He never told the guys to pirate Office...

Exactly!
Thank you! ;)
Seeing as how the OP is talking about Microsoft, who is a company that does not distribute their software via torrents, it's pretty clear what he was referring to.
 
-_- -_- -_-

You people complicate simple sentences from my posts so much........omg...:cool:

You have no idea what I was reffering to.I did not tell him with a SINGLE WORD to go and pirate software and I also did not tell him with a SINGLE WORD on HOW and WHERE ANYONE can do ANY of that...

I just said that damn freaking torrents are the winners.And you people with all do respect have NO IDEA what was in my head when I wrote that.
And why are torrents the winner?
Simply because you can CONTINUE the freaking download if it was terminated by something instead of starting it all the way from the beginning and ALSO it is because it enables people to share HUGE amounts of data very easily.
THAT'S WHAT I MEANT!

Jesus...........................................................

So WITH ALL DO RESPECT,but until any of you can actually show me a post made by me in which I wrote HOW AND WHERE to download pirated software,I want you to leave me alone and stop making my posts to look like I am doing something bad (such as pirating software in this case).

One more thing...I noticed long time ago that StrangleHold does not like me AT ALL.
Why?
I don't care.
And I also do not understand why he said the following:

Tell someone to download something illegal.

BECAUSE I DID NOT FREAKING DO THAT!

But like I said...he just does not like me and will do his best to make me look bad.OR maybe I am wrong...maybe I really am wrong...in ANY case I really don't care because writing the word "torrent" is not against the rules.

Jesus Christ people I just wrote the damn word "torrents" and everyone got so CRAZY and now I will get an infraction for THAT???????????! :confused::confused::confused::confused::confused:
I read the rules TWICE!With not a single word it says that the word "torrent" is forbidden to be written.

You are so strange...not all of you,but some...:confused:

And please PLEASE stop saying what I was reffering to.Because you have NO IDEA what I was reffering to...

There are certain members on this forum I don't like also,but I never said who they are and also I will never try to make their posts to look like something bad and stupid.Because I am not that kind of a person and I don't do that to others.But some keep on doing that...

One more time...WITH ALL DO RESPECT,but until any of you can actually show me a post made by me in which I wrote HOW AND WHERE to download pirated software,I want you to leave me alone and stop making my posts to look like I am doing something bad (such as pirating software in this case).



Unbelieveable...............
 
I just said that damn freaking torrents are the winners.And you people with all do respect have NO IDEA what was in my head when I wrote that.
Do you think we're idiots? Please explain to me how you saying this has anything to do with his problem?

"This is why torrents are always the winner and always will be lol!"

You can deny that you didn't mean for him to download it illegally, but again, please tell me what you had in mind? Microsoft doesn't distribute via torrents.
 
STARS read your comment in post 11 when WRXGuy1 said That's illegal. And I don't want to hear a 3 paragraph post of wiggling your way out of that comment. Saying that meant just that, period. If not show me a Microsoft document were they release software to torrents.

As far as saying I don't like you and am just making you look bad. I don't really care who you like or who you don't. I'm not here to make you look bad or good. You do that to yourself.

If you want to carry this on, I would advice to do it in PM.
 
Do you think we're idiots? Please explain to me how you saying this has anything to do with his problem?

"This is why torrents are always the winner and always will be lol!"

You can deny that you didn't mean for him to download it illegally, but again, please tell me what you had in mind? Microsoft doesn't distribute via torrents.

Simple answer:

WITH ALL DO RESPECT,but until any of you can actually show me a post made by me in which I wrote HOW AND WHERE to download pirated software,I want you to leave me alone and stop making my posts to look like I am doing something bad (such as pirating software in this case).

STARS read your comment in post 11 when WRXGuy1 said That's illegal. And I don't want to hear a 3 paragraph post of wiggling your way out of that comment. Saying that meant just that, period. If not show me a Microsoft document were they release software to torrents.

As far as saying I don't like you and am just making you look bad. I don't really care who you like or who you don't. I'm not here to make you look bad or good. You do that to yourself.

If you want to carry this on, I would advice to do it in PM.

Alright...this is a waste of time...I am not gonna say anything anymore.
I did not break the rules when I said that torrents are the winners.It's a fact.
Why are they the winners?.........I never said why...

This ends now because no matter what I write,I will always be the one who is wrong even if I did not do anything bad to anyone...

Story of my life...why am I not surprised...

Relax StrangleHold...I am not going to carry this on...because it would be a waste of my time...

Do you think we're idiots?

I never said that to anyone on this forum since the day I registered...


CONCLUSION:

-I do not hate anyone here...

-I never said anything bad to anyone on this forum since the day I registered in December of 2009. while some of the members did.(I will not say who they are)...

-I did not break the rules.I just mentioned "torrents" and everyone knows about them...

-In any of my posts I made since the day I registered in December of 2009. I never WITH A SINGLE WORD said where and how to get the pirated computer software...

-Some of you may not like my type of posts.In that case don't read them.And stop saying that my posts are not good because I use "LOL" words many times or "SMILIES" many times or "DIFFERENT FONT COLORS" many times.I use them beacuse I like them.It is the part of this forum and is not against the rules.So if you don't like my posts then don't read them...it's as simple as that...

-I registered here in December of 2009. to help people with computer problems and give advices on how to solve problems.I did not come here to fight about "how torrents are illegal"...

-Torrents are not illegal.It's the data which you download that IS or IS NOT illegal...



One more thing for the end...As I said before...I never said anything bad to anyone here since the moment I registered.Some on the other hand did...here are few examples (don't worry...I have hidden the identity of the members):

It all makes sense now.
athlon-1700-500x500.jpg


=

STARS'
wet_brain.gif


???
Also if he can compare his brain to a Athlon 1700+, he might just be to "mentally impaired" to get any friends :P JK
You might find the winner in your skull, but that's not recommended.
Ones that are written by a 7 year old especially :D



And so on...there are many more...

So...imagine that I do the same to someone else here for no reason...you would not feel nice would you...But don't worry...I won't do the same to anyone...I don't do that...

This ends now.





Cheers!
 
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STARS read your comment in post 11 when WRXGuy1 said That's illegal. And I don't want to hear a 3 paragraph post of wiggling your way out of that comment. Saying that meant just that, period. If not show me a Microsoft document were they release software to torrents.

As far as saying I don't like you and am just making you look bad. I don't really care who you like or who you don't. I'm not here to make you look bad or good. You do that to yourself.

If you want to carry this on, I would advice to do it in PM.

You're kinda jumping to conclusion, he said that torrents are better than retail because you can re-download the software if your HDD gets erased like the OP had.

I see why you can make the mistake of saying that he's suggesting illegal downloading but here you can't prove it. You want to see it, but it's probably not what he meant. We can find many reasons why in this case torrents would be better but the only one you want to read is "download it illegally".
 
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