My desktop icons are gone and a problem with Malwarebytes

J

jmmj05

New Member
I'm currently having a problem where my desktop icons and taskbar have disappeared.

I tried System Restore, but it kept saying: "Restoration Incomplete", on the restart. The icons and taskbar would be back, but they would disappear again if I right-clicked on the desktop. Now when I do System Restore, there is no window on the restart saying whether the restore was completed or not, and the icons and taskbar are gone.

I've downloaded and installed Malwarebytes Anti-Malware, but when I do a scan, the program closes after about 5 seconds. I had the same problem with Spybot. I also tried VundoFix and VirtumundoBeGone, but they came up clean. One more I tried was AVG, and that scan uncovered 24 potentially harmful files that were deleted, but it didn't fix my problem.

I'm also experiencing Internet Explorer, Firefox, and Windows Task Manager not responding quite a bit.

Thanks if anyone can help me.
 
Hello, please do the following the the order they appear.

Download and Run ComboFix
If you already have Combofix, please delete this copy and download it again as it's being updated regularly.
Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall
NOTE: IF COMBOFIX FAILS TO RUN TRY RENAMING THE FILE TO 'ANYTHING.EXE' WITHOUT THE QUOTES

Combofix should never take more that 20 minutes including the reboot if malware is detected.
If it does, open Task Manager then Processes tab (press ctrl, alt and del at the same time) and end any processes of findstr, find, sed or swreg, then combofix should continue.
If that happened we want to know, and also what process you had to end.


How to run a scan with Malwarebytes' Anti-Malware

Download Malwarebytes' Anti-Malware from Here , Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Please download and post a log with HiJackThis.

Click here to download HJTsetup.exe
  • Save HJTsetup.exe to your desktop.
  • Double click on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
  • Click Save to save the log file and then the log will open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

In your next reply i will need:
  • The ComboFix log
  • Log from Malwarebytes'
  • A HiJackThis log
  • An update on how your computer is running
 
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