My laptop is crashing even after resetting to factory settings

J

Josh321

New Member
I reinstalled windows and it's still crashing. Now what I'm worried about is that it was damaged in shipping. There is a little back-story here.

The computer (an acer) has some fancy dolby home theater speakers 5.1 but really they kinda suck because they make this horrid noise sometimes. Anyway I sent it out to Acer for them to fix (they just messed with the sound settings and sent it back unrepaired) and then i tried to get newegg (retailer) to replace it for me but they just sent it back.


Ok now ever since newegg sent it back to me it has been intermittantly crashing. What could this mean?
 
Has it been blue screening? Can you give us any error messages that it has been throwing at you? We can't help you unless you help us by giving us more information.
 
Have you looked in the event viewer for details on why its freezing up? It could be a bad hard drive, motherboard, anything really.
 
Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbdf
Exception code: 0x0eedfade
Fault offset: 0x0000b727
Faulting process id: 0x1ac0
Faulting application start time: 0x01ca95c24f50376c
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 898f8f22-0228-11df-ad2e-001e6599d2f0


Then three seconds later



Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: SDHelper.dll, version: 1.6.2.14, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x00001c61
Faulting process id: 0x1ac0
Faulting application start time: 0x01ca95c24f50376c
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
Report Id: 8b83c555-0228-11df-ad2e-001e6599d2f0
 
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8004A464E0
BCP2: FFFFF88004CA9B10
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\011610-27081-01.dmp
C:\Users\Aaron\AppData\Local\Temp\WER-67938-0.sysdata.xml

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