Need Help Asap

c_323_h

New Member
hi everyone, i'm having a major problem with IE. I cant seem to download anything. No upgrades, .pdf, .doc. etc. NOTHING. when i try to download, IE gives me the following message:

The requested site is either unavailable or cannot be found. Please try again later

Ive already enable "Do not save encrypted messages to disk" but this doesn't work. I need to fix this ASAP because I cant download work I need. Thanks for everyone's help.
 
Try right clicking on the .pdf or whatever it is you need and clicking "Save Target As". If it works it is at least a temporary solution until you have the time to troubleshoot further.
 
Rizin said:
Try right clicking on the .pdf or whatever it is you need and clicking "Save Target As". If it works it is at least a temporary solution until you have the time to troubleshoot further.

sorry, that doesn't work either. let me explain what happened. i was reading a pdf document but left for a short time. when i came back, blank windows of the pdf started popping up everywhere non-stop. kind of like pop ups, but blank. i wasn't able to close any of them because they were popping up very fast. so i turned to computer off by holding down the power button ( i didn't go throught start, shutdown). i logged back on and i unistalled it thinking it was the Acrobat reader, but when i tried to install again i wasn't able to. then i discovered i couldn't download .doc or .wmv files either. i hope this makes sense. thanks a lot for the suggestion though. anybody have any idea what this could be?
 
have you tried setting IE's internet options and file extensions all to default again? acrobat might have tweaked it a little with the extension allowing you to view the pdf files right on IE instead of in acrobats main program
 
I have TrendMicro OfficeScan for my antivirus software, but it still looks like I have a virus. I can't even log onto my email anymore, but I am able to when I'm using a different computer. I would LOVE to use Firefox, but I can't download it. How do I go about setting Internet Options and file extensions to default? Thanks for the help.
 
i scanned my computer using trendmicro and it found:

BKDR_AGENT.WC

i dont know if this is what is causing the problems though. i pressed ctrl+alt+del to look for it under the processes tab and end the task but i couldn't find it.
 
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Well I found this on their site, however it was all in Japanese or something! I translated it and this is the outcome:

"This memory-resident backdoor is usually downloaded by other malware applications into the Windows folder.

It opens random ports, where it awaits commands from a remote malicious user. Once connected, the malicious user can perform certain activities on an affected system.

対応方法:

Identifying the Malware Program

To remove this malware, first identify the malware program.

1. Scan your system with your Trend Micro antivirus product.
2. NOTE the path and file name of all files detected as BKDR_AGENT.WC.

Trend Micro customers need to download the latest virus pattern file before scanning their system. Other users can use Housecall, Trend Micro's online virus scanner.

Terminating the Malware Program

This procedure terminates the running malware process. You will need the name(s) of the file(s) detected earlier.

1. Open Windows Task Manager.
・On Windows 95, 98, and ME, press
CTRL+ALT+DELETE
・On Windows NT, 2000, and XP , press
CTRL+SHIFT+ESC, then click the Processes tab.
2. In the list of running programs*, locate the malware file(s) detected earlier.
3. Select one of the detected files, then press either the End Task or the End Process button, depending on the version of Windows on your system.
4. Do the same for all detected malware files in the list of running processes.
5. To check if the malware process has been terminated, close Task Manager, and then open it again.
6. Close Task Manager.

Important Windows ME/XP Cleaning Instructions

Users running Windows ME and XP must disable System Restore to allow full scanning of infected systems.

Users running other Windows versions can proceed with the succeeding procedure set(s).

Running Trend Micro Antivirus

Scan your system with Trend Micro antivirus and delete files detected as BKDR_AGENT.WC. To do this, Trend Micro customers must download the latest virus pattern file and scan their system. Other Internet users can use HouseCall, Trend Micro's online virus scanner."
 
Hey rizin, I appreciate all of your help. I can't download the latest virus pattern file. I turned off System Restore and did the scan again, but this time there was no virus found. I'm starting to think that it's not a virus. Do you know how I get set IE's internet options to default?

computerhakk said:
have you tried setting IE's internet options and file extensions all to default again? acrobat might have tweaked it a little with the extension allowing you to view the pdf files right on IE instead of in acrobats main program
 
I think if you open IE, click Tools > Internet Options > Advanced there is an option in that tab at the bottom to restore everything to default.
 
nope. doesn't work, thanks anyway. i think some files may have deleted when I turned my computer off without properly shutting down.
 
I pressume that your using XP right? Then boot in safe mode and try scanning your computer again and you might get some results. Install Firefox, its more powerful that IE.
 
How can I install IE if I unintall it? I don't think I have the .exe file to install IE again on my comp. and the only way I can install it is to access the Internet, which I won't have if I uninstall it. I can't upgrade to a newer IE because I can't download anything. I don't know what to do.

I ran safe mode but I can't run the scan since it only allows me to run the basic programs.
 
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no viruses found when i used the java based version of housecall. i can't continue any further than that because remember I cant download anything. i cant download updates, .wmv, .doc. ActiveX controls, .exe. nothing.
 
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