new Microsoft Keyboard & mouse

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daffyracers03

New Member
I tried installing the drivers of my bluetooth microsoft 7000 keyboard w/ wireless mouse 8000 and when I install the drivers this happens. It used to work perfectly before, but one morning I woke up and it just decided not to work anymore!


bigproblem.jpg
 
First you will have to remove the existing software and drivers with the remove application and driver option and restart the system afterwards. Before restarting the system look in the device manager>input devices to make sure you no longer see either of the two seen there.

Upon a full reboot the original installation will have been unloaded and now gone. Make sure you disable any firewall and antivirus programs that could interfere with a fresh reinstall and if running Vista by the looks of things turn off the User Account Control annoyance in Control Panel>User Accounts. You still have to full adminstrative access however.
 
I uninstalled both the wireless microsoft keyboard and the wireless mouse from the add and remove window., and I still get the message error window above. When I try to install it backin. This is what I have under device manager. I've tried uninstallingHID-compliant device since thats what I saw in the error window and that didnt help either.

Need Help.

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Have you noticed the pair of yellow marked items under "other devices"? Try right clicking on each of those and browse the Logitech cd to see if Windows then starts grabbing drivers from it!

With MS products used here you first totally remove the software seeing the system restart on it's own and then perform a fresh install seeing another restart to see everything for it loaded. The keyboard is a separate usb/ps/2 adapter like the Trackball Explorer presently in use.

When selecting the update driver option to manually browse the disk select the will choose from list option as well. When selecting input device hopefully that will see all drivers needed then put on by Windows itself.
 
The two yellow marked devices are my MS keyboard and mouse. I have right clicked those to update the drive but IO still get the same message. I dont understand why this crap looks so complicated, especially since I removed Intellitype and point software and drivers for the MS mouse and keyboard.

I cant even get my bluetooth piece, that connects the keyboard and mouse, to work. I duial boot and everything works fine in XP but vista just messed up all of a sudden
 
The one thing to try now would be a restore point to go back before the problem came up. Did you make any changes the night before the problem was first seen like any new downloads?
 
i tried going disk clean up and doing a restore but I guess it was too late since I have been having this problem for about 3 days. The restore point it broguht me back to was when I still had the problem.
 
I''m reinstalling the application and when the green bar is almost getting to the end, a window pops up asking me to locate the driver.

I click locate and then the big error message comes up. the error message I first posted in this thread. Still dont know what to do? I'm thinking of just buying a whole new set, same model and make. Will that help?


bigproblem3.jpg
 
Is the Bluetooth connected while doing this? One thought was to leave the software on but use the uninstall option in the device manager for seeing the drivers only removed. Then proceed to the add new hardware wizard in the control panel and manually select the device type from the list that comes up in order to browse for drivers.

That may be the means it will recognise the inf driver file needed for Windows to then copy all of the drivers and install them for you. Make sure the Bluetooth is paired as well. Before that however once the drivers are uninstalled in the DM restart the system with all hooked up to see if Windows detects everything and prompts with the new hardware found message.

The information for seeing a Vista update depending which edition 32bit or 64bit edition
there states:

"Important: If you are running the Microsoft Windows Vista® operating system, you must install a critical update before setting up your Microsoft Hardware product and installing the updated device software." http://www.microsoft.com/hardware/mouseandkeyboard/DownloadResult.aspx?prod=pd_wed7000&os=WVista_32&lang=en&driverVersion=IntelliPoint%206.2%20(32bit)%20for%20Windows%20Vista

The link above is for the 32bit edtions while the same is seen on the 64bit page at http://www.microsoft.com/hardware/m...on=IntelliPoint 6.2 (64bit) for Windows Vista

This seems the most likely reason that the installation is failing. Once you removed the original installation you need to restall the update prior to setting everything up. Then you go for the Intellitype or Intellitype Pro update. Remember to save those to a folder and see if this will work.

Also inspect the disk and use a lens cleaner in case the disk is not being read fully.
 
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