Noob needs help

[BostonAJ]

I'm new to this site and am looking forward to learning from all of you. I've got one semester down towards my computer programming degree, so I don't know squat. I'm having a problem and I'm sure the solution is simple so I'm hoping someone can help.

A buddy is crashing at my place and while here caught a virus on his laptop. I restored his computer and downloaded AVG and Malware Bytes (he had no protection whatsoever), removed a virus and everything seemed fine. The next day another problem occurred as he is no longer able to go online. His connection status claims he is indeed online but whenever he or I try to do anything it says he is offline. I ran another scan and he seems virus-free. I'm not sure what to look for. Any suggestions would be greatly appreciated.

 

[salvage-this]

What browser is he using? I have dealt with a few viruses before that will mess with the settings of IE and will basically make it useless. Try installing Firefox, Chrome or Opera and see if any of those can access the internet.

 

[johnb35]

The newer infections will add a proxy to screw up your browsing. To remove this, do the following.

Go into control panel into internet options, click on the connections tab, click on the lan settings button and make sure the boxes under proxy server settings are unchecked. If that restores you internet please do the following as you still may be infected.

Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log