Norton Removal Tool problem

S

steviestarship

New Member
Hi
I have a problem and hopefully someone on here can help me solve it.

I ran the Norton Removal Tool yesterday to uninstall my Norton Anti-Virus protection from my Wireless laptop (running another anti-virus prog at the same time) on which I use XP
Since then I've not been able to connect to the internet.
I don't think I did this but If I ran the tool for the wrong year of Norton, what would happen and what would the solution be.
I also got a physical memory dump with the following message

'DRIVER_IRQL_NOT_LESS_OR_EQUAL'

S24TRANS.SYS address - AA476991
base at - AA476000
date stamp - 41349EDF

STOP: 0X00000000 0X00000060 0X00000000 0XAA476991

Don't know if it's related to the problems I'm having but I'm cluless about these things so who knows!
Phoned my ISP (Virgin) last night and they couldn't get me reconnected
Any pointers would be much appreciated
Cheers
Stevie
 
Just a WARNING..

Just a note of warning. When I tried removing Nortens using this tool...

:eek::eek: IT CRASHED MY REGISTRY AND MY SYSTEM COMPLETELY .:eek::eek:

I had to buy a new system.:mad:

My advice is if possible, DON'T use the tool. It has adverse effects on the registry, as you are probably finding out.

Try to remove Nortens through add/remove programs.

Just my 2 cents.:D

Scott
 
I had to buy a new system.
Click to expand...

You had to buy a new system??? NO you absolutely DID NOT have to buy a new system. Either a repair shop ripped you off big time or you need an education in computers yourself. So I will go easy on if you came to the conclusion you needed a new PC yourself. In the future try not to give people computer advice till you learn a little more. Just my 2 cents.

The Norton Removal Tool is a safe effective way to remove the parts of Norton products that the Add/Remove uninstaller leaves behind. I've been using it for years while fixing customers machines and have yet to have a sigle issue with it.

Give WinSockXP a shot you can download it @ http://www.snapfiles.com/get/winsockxpfix.html This will repair your IP stack.
 
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