So I have a window 7 Home edition for my laptop. It is a Sony E series that has an i3 core processor 2.27 GHz with an Intel media graphic accelerator HD. For the past couple of months windows has not been working. It wont load sometimes and only black screen shows. It constantly freezes when using some applications like iTunes, word or Firefox. Is it the OS thats not working or is it a hardware issue. I know its a crappy computer with the horrible graphics card and all but I don't have the money to buy a new one. Any ideas. Thanks!
Os or Hardware issue?
- Thread starter MrDeath
- Start date
Start with some malware scans and do some general cleaning like running Ccleaner to clean out old temp tiles and such.
Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com but DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.
Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.
Click Do a system scan and save a logfile
Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.
Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
Link for Ccleaner.
http://download.cnet.com/ccleaner/
Download and install then open program and click on run cleaner. This process may take a few minutes to clean up everything.
You may also have a failing hard drive. You should probably run a diagnostic on it. What brand of hard drive is it?
Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware
If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com but DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.
Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.
Click Do a system scan and save a logfile
Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.
Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
Link for Ccleaner.
http://download.cnet.com/ccleaner/
Download and install then open program and click on run cleaner. This process may take a few minutes to clean up everything.
You may also have a failing hard drive. You should probably run a diagnostic on it. What brand of hard drive is it?
Hard Drive!
I don't think its malware. I've checked it with Norton and Avast. Nothing came up aside from some tracking cookies. I also cleaned most of the files and removed a lot of junk. The only thing thats left is the hard drive. I don't know what hard drive I have. How do i figure that out. Do I remove the bottom cover and look at the parts?
I don't think its malware. I've checked it with Norton and Avast. Nothing came up aside from some tracking cookies. I also cleaned most of the files and removed a lot of junk. The only thing thats left is the hard drive. I don't know what hard drive I have. How do i figure that out. Do I remove the bottom cover and look at the parts?
You will need to download Seatools for DOS.
http://www.seagate.com/ww/v/index.j...toid=480bd20cacdec010VgnVCM100000dd04090aRCRD
The file is an ISO so you will need to use burning software to actually write the iso image to a cd and then boot to the cd, then run the long extended test to completely test the drive for errors.
http://www.seagate.com/ww/v/index.j...toid=480bd20cacdec010VgnVCM100000dd04090aRCRD
The file is an ISO so you will need to use burning software to actually write the iso image to a cd and then boot to the cd, then run the long extended test to completely test the drive for errors.
Seatools
I downloaded SeaTools and nothing was reported the hardware is working fine. I also took it too geek squad they couldn't find anything except for like 6 viruses and they removed it, but still the computer freezes and the OS won't load at times. I do want to restore it using the back up but then I will lose Microsoft office and all my games and I don't want to pay for all that all over.
I downloaded SeaTools and nothing was reported the hardware is working fine. I also took it too geek squad they couldn't find anything except for like 6 viruses and they removed it, but still the computer freezes and the OS won't load at times. I do want to restore it using the back up but then I will lose Microsoft office and all my games and I don't want to pay for all that all over.
The freezing can be software or hardware related. i wouldn't trust geek squad as far as I can throw them. If the computer isn't booting up all the time, then its seems its hardware related.
Don't you have all the reinstall cd's for the software and games you have?
Don't you have all the reinstall cd's for the software and games you have?