PC freezing

C

curly70

New Member
When I click onto a website I cannot use the scroll bar at the side to scroll down immediately. It is as if the PC is frozen for a while. After about a minute it is then working OK.
Any advice would be much appreciated
Thanks
 
jamesd1981 said:
Can you give us the spec of your pc, you can use a free system info tool called speccy

http://www.piriform.com/speccy/builds

Also could you run this internet speed tester and post your speeds

http://www.speedtest.net/
Click to expand...



Speed tester results
PING 25ms
Download Speed 7.10 Mbps
Upload Speed 0.94 Mbps

Specs
Vista Home Premium 32 bit + Service Pack
AMD Athlon (tm) 64x2 Dual Core Processor 5600+2.90Ghz
Ram 4GB

Thanks for your replies.

This problem has only happened fairly recently.
 
Time to scan your system for malware then.

Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com but DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.



Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Vista and Windows 7 users must right click on the hijackthis icon and click on run as. If the run as option doesn't appear then press and hold the shift key while right clicking on the icon to get it to appear.



Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
Thank you John for such a comprehensive reply. I have taken your advice and scanned my PC and find that it has resolved my problem, so many thanks.
 
Please post the logs that I requested as you may not be infection free yet. You may have other issues that need to be addressed as well.
 
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