PC wont sleep or shutdown

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C

Camron

Member
This has been going on for months, I have to hold the power button to shut my pc off. After about 10min of first turning on it will shutdown or sleep but after that it wont do either. I've tried the basic power options a google search says, and also ran this. Any suggestions?

Code: 
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</head>

<body class="st">

<h2>Power Efficiency Diagnostics Report</h2>

<table>

<tr>

<td class="detail-name">Computer Name</td>

<td>DESKTOP-SSPAL3N</td>

</tr>

<tr>

<td class="detail-name">Scan Time</td>

<td>2016-05-09T21:55:54Z</td>

</tr>

<tr>

<td class="detail-name">Scan Duration</td>

<td>60 seconds

  </td>

</tr>

<tr>

<td class="detail-name">System Manufacturer</td>

<td>To Be Filled By O.E.M.</td>

</tr>

<tr>

<td class="detail-name">System Product Name</td>

<td>To Be Filled By O.E.M.</td>

</tr>

<tr>

<td class="detail-name">BIOS Date</td>

<td>08/28/2015</td>

</tr>

<tr>

<td class="detail-name">BIOS Version</td>

<td>P1.70</td>

</tr>

<tr>

<td class="detail-name">OS Build</td>

<td>10586</td>

</tr>

<tr>

<td class="detail-name">Platform Role</td>

<td>PlatformRoleDesktop</td>

</tr>

<tr>

<td class="detail-name">Plugged In</td>

<td>true</td>

</tr>

<tr>

<td class="detail-name">Process Count</td>

<td>66</td>

</tr>

<tr>

<td class="detail-name">Thread Count</td>

<td>1407</td>

</tr>

<tr>

<td class="detail-name">Report GUID</td>

<td>

  {520ea85c-3baf-4748-b9e5-785b02ffd29a}

  </td>

</tr>

</table>

<h3>Analysis Results</h3>

<h4>Errors</h4>

<div class="log-entry">

<div class="

  error-log-entry

  ">

<div class="log-entry-header">Power Policy:power Plan Personality is High Performance (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">The current power plan personality is High Performance when the system is plugged in.</div><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  error-log-entry

  ">

<div class="log-entry-header">Power Policy:Minimum processor performance state is 100% (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">The processor is not configured to automatically reduce power consumption based on activity.</div><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  error-log-entry

  ">

<div class="log-entry-header">Power Policy:pCI Express ASPM is disabled (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.</div><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  error-log-entry

  ">

<div class="log-entry-header">USB Suspend:USB Device not Entering Selective Suspend</div>

<div class="log-entry-content">

<div class="log-entry-description">This device did not enter the USB Selective Suspend state.  Processor power management may be prevented when this USB device is not in the Selective Suspend state.  Note that this issue will not prevent the system from sleeping.</div>

<table>

<tr>

<td><span class="detail-name">Device Name</span></td>

<td>HID-compliand device</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller ID</span></td>

<td>PCI\VEN_8086&amp;DEV_A12F</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller Location</span></td>

<td>PCI bus 0, device 20, function 0</td>

</tr>

<tr>

<td><span class="detail-name">Device ID</span></td>

<td>USB\VID_093A&amp;PID_2521</td>

</tr>

<tr>

<td><span class="detail-name">Port Path</span></td>

<td>7</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  error-log-entry

  ">

<div class="log-entry-header">USB Suspend:USB Device not Entering Selective Suspend</div>

<div class="log-entry-content">

<div class="log-entry-description">This device did not enter the USB Selective Suspend state.  Processor power management may be prevented when this USB device is not in the Selective Suspend state.  Note that this issue will not prevent the system from sleeping.</div>

<table>

<tr>

<td><span class="detail-name">Device Name</span></td>

<td>USB Composite Device</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller ID</span></td>

<td>PCI\VEN_8086&amp;DEV_A12F</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller Location</span></td>

<td>PCI bus 0, device 20, function 0</td>

</tr>

<tr>

<td><span class="detail-name">Device ID</span></td>

<td>USB\VID_1C4F&amp;PID_0016</td>

</tr>

<tr>

<td><span class="detail-name">Port Path</span></td>

<td>3</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  error-log-entry

  ">

<div class="log-entry-header">USB Suspend:USB Device not Entering Selective Suspend</div>

<div class="log-entry-content">

<div class="log-entry-description">This device did not enter the USB Selective Suspend state.  Processor power management may be prevented when this USB device is not in the Selective Suspend state.  Note that this issue will not prevent the system from sleeping.</div>

<table>

<tr>

<td><span class="detail-name">Device Name</span></td>

<td>NETGEAR WNDA3100v3 N600 Wireless Dual Band USB Adapter</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller ID</span></td>

<td>PCI\VEN_8086&amp;DEV_A12F</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller Location</span></td>

<td>PCI bus 0, device 20, function 0</td>

</tr>

<tr>

<td><span class="detail-name">Device ID</span></td>

<td>USB\VID_0846&amp;PID_9014</td>

</tr>

<tr>

<td><span class="detail-name">Port Path</span></td>

<td>1</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  error-log-entry

  ">

<div class="log-entry-header">USB Suspend:USB Device not Entering Selective Suspend</div>

<div class="log-entry-content">

<div class="log-entry-description">This device did not enter the USB Selective Suspend state.  Processor power management may be prevented when this USB device is not in the Selective Suspend state.  Note that this issue will not prevent the system from sleeping.</div>

<table>

<tr>

<td><span class="detail-name">Device Name</span></td>

<td>USB Mass Storage Device</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller ID</span></td>

<td>PCI\VEN_8086&amp;DEV_A12F</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller Location</span></td>

<td>PCI bus 0, device 20, function 0</td>

</tr>

<tr>

<td><span class="detail-name">Device ID</span></td>

<td>USB\VID_0BC2&amp;PID_3320</td>

</tr>

<tr>

<td><span class="detail-name">Port Path</span></td>

<td>2</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  error-log-entry

  ">

<div class="log-entry-header">Platform Power Management Capabilities:pCI Express Active-State Power Management (ASPM) Disabled</div>

<div class="log-entry-content">

<div class="log-entry-description">PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.</div><span></span></div>

</div>

</div>

<h4>Warnings</h4>

<div class="log-entry">

<div class="

  warning-log-entry

  ">

<div class="log-entry-header">Power Policy:Display timeout is long (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">The display is configured to turn off after longer than 10 minutes.</div>

<table>

<tr>

<td><span class="detail-name">Timeout (seconds)</span></td>

<td>900</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  warning-log-entry

  ">

<div class="log-entry-header">Power Policy:Dim timeout is long (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">The display is configured to automatically dim after longer than 10 minutes.</div>

<table>

<tr>

<td><span class="detail-name">Timeout (seconds)</span></td>

<td>885</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  warning-log-entry

  ">

<div class="log-entry-header">Power Policy:Sleep timeout is long (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">The computer is configured to automatically sleep after longer than 30 minutes.</div>

<table>

<tr>

<td><span class="detail-name">Timeout (seconds)</span></td>

<td>3600</td>

</tr>

</table><span></span></div>

</div>

</div>

<h4>Information</h4>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Platform Timer Resolution:platform Timer Resolution</div>

<div class="log-entry-content">

<div class="log-entry-description">The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle.  If the timer resolution is increased, processor power management technologies may not be effective.  The timer resolution may be increased due to multimedia playback or graphical animations.</div>

<table>

<tr>

<td><span class="detail-name">Current Timer Resolution (100ns units)</span></td>

<td>156261</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Power Policy:Active Power Plan</div>

<div class="log-entry-content">

<div class="log-entry-description">The current power plan in use</div>

<table>

<tr>

<td><span class="detail-name">

  Plan Name

  </span></td>

<td>

  OEM High Performance

  </td>

</tr>

<tr>

<td><span class="detail-name">Plan GUID</span></td>

<td>{8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Power Policy:power Plan Personality (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">The personality of the current power plan when the system is plugged in.</div>

<table>

<tr>

<td><span class="detail-name">Personality</span></td>

<td>

  High Performance

  </td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.</div><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Power Policy:Video quality (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">Enables Windows Media Player to optimize for quality or power savings when playing video.</div>

<table>

<tr>

<td><span class="detail-name">Quality Mode</span></td>

<td>

  Optimize for Video Quality

  </td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">System Availability Requests:Analysis Success</div>

<div class="log-entry-content">

<div class="log-entry-description">Analysis was successful. No energy efficiency problems were found.  No information was returned.</div><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">CPU Utilization:processor utilization is low</div>

<div class="log-entry-content">

<div class="log-entry-description">The average processor utilization during the trace was very low.  The system will consume less power when the average processor utilization is very low.</div>

<table>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>1.68</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Battery:Analysis Success</div>

<div class="log-entry-content">

<div class="log-entry-description">Analysis was successful. No energy efficiency problems were found.  No information was returned.</div><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Platform Power Management Capabilities:Supported Sleep States</div>

<div class="log-entry-content">

<div class="log-entry-description">Sleep states allow the computer to enter low-power modes after a period of inactivity.  The S3 sleep state is the default sleep state for Windows platforms.  The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly.  Very few platforms support the S1 or S2 Sleep states.</div>

<table>

<tr>

<td><span class="detail-name">S1 Sleep Supported</span></td>

<td>false</td>

</tr>

<tr>

<td><span class="detail-name">S2 Sleep Supported</span></td>

<td>false</td>

</tr>

<tr>

<td><span class="detail-name">S3 Sleep Supported</span></td>

<td>true</td>

</tr>

<tr>

<td><span class="detail-name">S4 Sleep Supported</span></td>

<td>true</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Platform Power Management Capabilities:Connected Standby Support</div>

<div class="log-entry-content">

<div class="log-entry-description">Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.</div>

<table>

<tr>

<td><span class="detail-name">Connected Standby Supported</span></td>

<td>false</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Platform Power Management Capabilities:processor Power Management Capabilities</div>

<div class="log-entry-content">

<div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div>

<table>

<tr>

<td><span class="detail-name">Group</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Index</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Count</span></td>

<td>3</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Type</span></td>

<td>ACPI Idle (C) States</td>

</tr>

<tr>

<td><span class="detail-name">Nominal Frequency (MHz)</span></td>

<td>4008</td>

</tr>

<tr>

<td><span class="detail-name">Maximum Performance Percentage</span></td>

<td>105</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Performance Percentage</span></td>

<td>35</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Throttle Percentage</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Performance Controls Type</span></td>

<td>ACPI Collaborative Processor Performance Control</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Platform Power Management Capabilities:processor Power Management Capabilities</div>

<div class="log-entry-content">

<div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div>

<table>

<tr>

<td><span class="detail-name">Group</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Index</span></td>

<td>1</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Count</span></td>

<td>3</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Type</span></td>

<td>ACPI Idle (C) States</td>

</tr>

<tr>

<td><span class="detail-name">Nominal Frequency (MHz)</span></td>

<td>4008</td>

</tr>

<tr>

<td><span class="detail-name">Maximum Performance Percentage</span></td>

<td>105</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Performance Percentage</span></td>

<td>35</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Throttle Percentage</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Performance Controls Type</span></td>

<td>ACPI Collaborative Processor Performance Control</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Platform Power Management Capabilities:processor Power Management Capabilities</div>

<div class="log-entry-content">

<div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div>

<table>

<tr>

<td><span class="detail-name">Group</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Index</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Count</span></td>

<td>3</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Type</span></td>

<td>ACPI Idle (C) States</td>

</tr>

<tr>

<td><span class="detail-name">Nominal Frequency (MHz)</span></td>

<td>4008</td>

</tr>

<tr>

<td><span class="detail-name">Maximum Performance Percentage</span></td>

<td>105</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Performance Percentage</span></td>

<td>35</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Throttle Percentage</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Performance Controls Type</span></td>

<td>ACPI Collaborative Processor Performance Control</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Platform Power Management Capabilities:processor Power Management Capabilities</div>

<div class="log-entry-content">

<div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div>

<table>

<tr>

<td><span class="detail-name">Group</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Index</span></td>

<td>3</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Count</span></td>

<td>3</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Type</span></td>

<td>ACPI Idle (C) States</td>

</tr>

<tr>

<td><span class="detail-name">Nominal Frequency (MHz)</span></td>

<td>4008</td>

</tr>

<tr>

<td><span class="detail-name">Maximum Performance Percentage</span></td>

<td>105</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Performance Percentage</span></td>

<td>35</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Throttle Percentage</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Performance Controls Type</span></td>

<td>ACPI Collaborative Processor Performance Control</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Platform Power Management Capabilities:processor Power Management Capabilities</div>

<div class="log-entry-content">

<div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div>

<table>

<tr>

<td><span class="detail-name">Group</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Index</span></td>

<td>4</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Count</span></td>

<td>3</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Type</span></td>

<td>ACPI Idle (C) States</td>

</tr>

<tr>

<td><span class="detail-name">Nominal Frequency (MHz)</span></td>

<td>4008</td>

</tr>

<tr>

<td><span class="detail-name">Maximum Performance Percentage</span></td>

<td>105</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Performance Percentage</span></td>

<td>35</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Throttle Percentage</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Performance Controls Type</span></td>

<td>ACPI Collaborative Processor Performance Control</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Platform Power Management Capabilities:processor Power Management Capabilities</div>

<div class="log-entry-content">

<div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div>

<table>

<tr>

<td><span class="detail-name">Group</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Index</span></td>

<td>5</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Count</span></td>

<td>3</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Type</span></td>

<td>ACPI Idle (C) States</td>

</tr>

<tr>

<td><span class="detail-name">Nominal Frequency (MHz)</span></td>

<td>4008</td>

</tr>

<tr>

<td><span class="detail-name">Maximum Performance Percentage</span></td>

<td>105</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Performance Percentage</span></td>

<td>35</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Throttle Percentage</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Performance Controls Type</span></td>

<td>ACPI Collaborative Processor Performance Control</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Platform Power Management Capabilities:processor Power Management Capabilities</div>

<div class="log-entry-content">

<div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div>

<table>

<tr>

<td><span class="detail-name">Group</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Index</span></td>

<td>6</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Count</span></td>

<td>3</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Type</span></td>

<td>ACPI Idle (C) States</td>

</tr>

<tr>

<td><span class="detail-name">Nominal Frequency (MHz)</span></td>

<td>4008</td>

</tr>

<tr>

<td><span class="detail-name">Maximum Performance Percentage</span></td>

<td>105</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Performance Percentage</span></td>

<td>35</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Throttle Percentage</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Performance Controls Type</span></td>

<td>ACPI Collaborative Processor Performance Control</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Platform Power Management Capabilities:processor Power Management Capabilities</div>

<div class="log-entry-content">

<div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div>

<table>

<tr>

<td><span class="detail-name">Group</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Index</span></td>

<td>7</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Count</span></td>

<td>3</td>

</tr>

<tr>

<td><span class="detail-name">Idle State Type</span></td>

<td>ACPI Idle (C) States</td>

</tr>

<tr>

<td><span class="detail-name">Nominal Frequency (MHz)</span></td>

<td>4008</td>

</tr>

<tr>

<td><span class="detail-name">Maximum Performance Percentage</span></td>

<td>105</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Performance Percentage</span></td>

<td>35</td>

</tr>

<tr>

<td><span class="detail-name">Lowest Throttle Percentage</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Performance Controls Type</span></td>

<td>ACPI Collaborative Processor Performance Control</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

  info-log-entry

  ">

<div class="log-entry-header">Device Drivers:Analysis Success</div>

<div class="log-entry-content">

<div class="log-entry-description">Analysis was successful. No energy efficiency problems were found.  No information was returned.</div><span></span></div>

</div>

</div>

</body>

</html>
 
Last edited by a moderator:
Have you scanned your system for malware? Follow this guide here and post the results.

1.

Please download AdwCleaner by Xplode onto your Desktop.



•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

2.

Please download Junkware Removal Tool to your desktop.

•Shutdown your antivirus to avoid any conflicts.
•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt in your next message.

3.

Please download Malwarebytes' Anti-Malware and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.

Please post the log that Malwarebytes displays on your screen.

4.

Download OTL to your Desktop


•Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
•Click on Minimal Output at the top
•Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
◦When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Just post the OTL.txt file in your reply.

Then post the logs from the following 4 programs.

1. Adwcleaner
2. Junkware removal tool
3. Malwarebytes
4. OTL
 
I'm not downloading a handful of different malware programs... Getting rid of malware isn't an issue I have or need help with. Anyone else have some suggestions? Only thing that really changed was I replaced my motherboard if that helps at all.
 
What was your original motherboard and new motherboard Did you reinstall windows fresh?
 
Old was a z170 gaming, dont remember what the new one is, i threw the box out but its an upgraded version, and no I didn't reinstall windows. Problem didn't start after the new mobo, it was awhile later.
 
I would definitely do a fresh install of windows first and then report if you have any issues afterwards.
 
I'm not trying to be stubborn but every time I ask a question on here, virus, reinstall windows, and bad hardware is always the reply I get, and not once has that been the case. So if anyone else has any ideas that don't include wiping out my 4 hard drives let me know.
 
You don't even need to wipe out your 4 harddrives. You just need to format the drive that has Windows on it.

Plus, troubleshooting a problem on a computer is rather difficult when the problem you're describing is about as generic as it can be. The best way to tackle such problems is to start trying methods that have previously fixed other people's problem. Then when that method doesn't work, try another one... and another one until you narrow down the search radius.
 
Well according to this thread here.

http://www.computerforum.com/threads/irql-not-less-or-equal-bsod.237062/

Your original board crapped out on you? Is this the same one that you just upgraded from? If so, then it could have corrupted the OS on the drive. Which the only way to fix this is to reinstall windows.

Camron said:
I'm not trying to be stubborn but every time I ask a question on here, virus, reinstall windows, and bad hardware is always the reply I get, and not once has that been the case.
Click to expand...

I just looked at all of your threads that you have created and this isn't true.

1. sound issue
2. how to recover music
3. bluescreen issue - you found out it was a bad motherboard
4. ssd filling up - you never replied back as to what was going on
5. Game stuttering
6. And now this thread.
 
Also remember that you came to us for help. We're trying to help you. If you wanna ignore our suggestions and just keep complaining that you have an issue, go right ahead.

We can't help you if you won't help yourself.
 
Posted on a different forum, and a guy said update Intel Management Engine Interface driver, if its updated roll it back. Problem fixed. See I avoided 4 unwanted programs, and reinstalling windows. Reinstall windows isn't the answer to every problem.
 
But if you would have given us complete information in your first post, most of my posts could have been avoided. You have to help us help you. It takes the correct information from you to help you.
 
LOLOLOLOLOL....


Hey guys my computer won't shutdown. Won't tell you anything else about my computer apart my swapping my motherboard.

Yep, definitely Intel Management Engine driver. It can't be 90000000 other things that could've been the culprit.


Seems legit.

As a side note:

Actually, fyi, reinstalling Windows would most likely roll back your Intel Management Driver anyways. So it probably would've fixed your problem.
 
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