Please help with windows explorer has stopped working error

A

anasttin

New Member
Hi and thanks in advance for any help anyone can offer.

I'm running Windows 7 and and the electrical power shut off suddenly at my home.

Once the power came back on, the computer seemed to work okay for abou ten minutes and after that, I started getting a "Windows explorer has stopped working" error message, followed by a request for me to restart the program.

I'm not sure if the power outage caused this problem.

I can still boot into windows now but 10 seconds after boot up, it comes up with the "Windows Explorer" error and wants to restart Windows Explorer again. After restarting, it just crashes again almost immediately and this continues endlessly.

During this cycling, I can move the mouse but it is extremely slow. If I'm quick I can click on desktop icons and use whatever program I run as long as I do it before Windows Explorer crashes. After that, I can't click icons any more.

If I go into windows explorer, it shows me folders but not files so I can't run anything from within it.

It also stops me using control panel so I cant uninstall anything if I want to.

I've done a lot of research but can't find a solution that works for me. I've run Glary utilities, Advanced Windows Care, Hijack this, SFC and Spybot without fixing the problem.

I did not install any new software before the error first started and SFC said all system files were okay. I don't use restore points so can't go back and the problem persists even in safe mode.

Can anyone offer any advice for me as this problem is debilitating and has me pulling my hair out?

Thanks

Kim
 
  1. In the search bar type cmd
  2. Right click on command prompt and Run as Administrator
  3. In the black command prompt window type (with space):sfc /scannow
  4. Let it finish.
  5. Open Computer and right click on your windows drive (usually C:)
  6. Go to properties and then tools
  7. Select Check Disk and it will schedule it for a next restart.
  8. Restart.
  9. Update Windows fully.

Once you have done that, go here (http://www.computerforum.com/224967-please-read-before-requesting-malware-removal-help.html) and follow the instructions before posting the required information in this section of the forum. http://www.computerforum.com/newthread.php?do=newthread&f=34

Post if the issue is resolved.
 
Okedokey said:
  1. In the search bar type cmd
  2. Right click on command prompt and Run as Administrator
  3. In the black command prompt window type (with space):sfc /scannow
  4. Let it finish.
  5. Open Computer and right click on your windows drive (usually C:)
  6. Go to properties and then tools
  7. Select Check Disk and it will schedule it for a next restart.
  8. Restart.
  9. Update Windows fully.

Once you have done that, go here (http://www.computerforum.com/224967-please-read-before-requesting-malware-removal-help.html) and follow the instructions before posting the required information in this section of the forum. http://www.computerforum.com/newthread.php?do=newthread&f=34

Post if the issue is resolved.
Click to expand...

A couple things.

1. He said he already did the SFC and it reported all files were good.
2. This wouldn't be a malware issue. (I don't think anyway) If it wasn't for the power outage I would say yes check for malware first.


This would be either errors on the drive that windows can't detect or just windows is corrupted now. Either way, what brand of hard drive do you have? Would make sure the drive is fine by running the drive manufacturers disk diagnostic program first. If it reports its fine, then we will have to look elsewhere.

And why don't you use restore points? Kinda stupid not too. Doing a system restore and having it work beats having to reinstall windows anyday. I would turn system restore back on when and if this is fixed.
 
It's possible if he downloaded glary utilities and advanced system care just prior to the power outage. I haven't really messed with glary utilities but I do know advanced system care is garbage.

You may be right. Will just have to wait and hear back from OP.
 
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