Problem with modem in laptop

M

md10074

New Member
I bought a used Compaq Presario 1245 on ebay. It's running Windows XP. When I got it this morning, I tried to get Earthlink set up on the computer and when it went to dial-up to Earthlink, it said the modem was not functioning. I only have dial-up, so this is a big problem.

I went to check the devices and it said "The device is disabled because the firmware of the device did not give it the required resources (code 29)" I went online to check out HP/Compaq's website and it said this happens when the computer is upgraded to XP and the solution is " Using the operating system that shipped with the computer or purchasing a newer modem (PCI 56K modem) to resolve the issue is recommended" It also said something about enabling the modem in the BIOS and to see the manual or something like that, but I don't have that information and I don't know how to do it.

I don't have the Windows 98 disk that came with the computer, or even the XP disk. I don't really know anything about replacing modems either.

Is there anything that I can do to get this laptop connected to the internet without spending a lot of money, or should I ask him for a refund? It's a shame because other than being a little slow, it was a nice laptop and I got it for a good price, but if I can't get online, it's of no use to me.

Thanks for any help you can give me.

Mary
 
Thanks. Could you recommend a good modem that would work with a Compaq 1245? Preferably the USB one if all you have to do is plug it in. As you can tell, I don't know too much about computers other than how to add memory to my desktop. I don't know anything about laptops, especially if I don't have the manual to refer to. How do I know if the modem I'm buying is a newer version than what's already in the laptop. Thanks again and sorry for the stupid questions.
 
OK, I bought a new PCMCIA modem that is compatible with XP and I still can't get the computer to dial-up. I tried to install Earthlink, and when it went to dial-up, nothing happened. When I go to device manager, it says the modem is functioning normally, but still something is wrong. Any ideas on anything I can can check to fix this problem. Thanks!
 
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