Problem with windows xp luna theme - error loading theme
Following on from my earlier post I have done some further investigations and commented below:
We are having a problem with the windows and buttons setup on our users machines. Some days the users will log on and the windows and buttons will be setup to Windows XP Style, which is what we want. When they then power on the day after and log on it will sometimes change to the Windows classic style.
There doesn’t seem to be any particular pattern to what is happening. For example when I looked at a user’s machine earlier, they were logged on with the classic style. When I went to drop down, the XP Style was available. However, on another users machine they again logged in with a classic style but the XP dropdown wasn’t there. For the later user, logging off and back on meant the XP style option become available.
Background:
All users are using the same image build and some users experience the problem more than others.
I have checked the users themes in their local directory C:\Documents and Settings\***\Application Data\Microsoft\Windows\Themes. Generally the user has a modified theme. When the machine starts in classic the XP dropdown on the theme isn’t available.
When checking C:\WINDOWS\Resources\Themes the luna.theme is there. However, when the machine starts in the classic theme and you try to double click the luna.theme, you get the following message.
'Error Loading Theme:
The theme could not be loaded because the theme service is not running. You can turn the service on in the Computer Management Administrative Tool in the Control Panel.
File: C:\WINDOWS\Resources\Themes\Luna.theme'
When checking the services and applications – services, the theme service is showing as running.
6 weeks ago we had to create a new profile for a user. Since then they haven’t has any problems with the machine running in Windows Classic. Beforehand they did experience the problem. There are around 30 other users that are experiencing the problem.