problems with pop-ups that I cannot get rid of

I

isley

New Member
Hi all. I am new to this forum so hello to all out there, I hope someone may be able to help me.
I have been getting very nasty pop-ups. They are constantly telling me my computer is at threat and I must download, and pay for, this software to rid it. That is as soon as i go onto the net. Then when I go to a specific website, another related site will pop-up automatically eg. if i go onto e-bay, another on-line auction or shopping site will pop-up. I am worried because whatever it is on my computer may be able to see all my passwords etc. Is this worry unfounded?
I am not a very proficient user and did not know what to do about it so just typed 'computer forum' into google and here I am! I followed the instructions on the sticky at the top of this forum and downloaded 'superantispyware' and spybot search and destroy', then did the panda and other on-line system check. It did find and fix a lot of problems apparently but I am still getting the same problems. I have also downloaded the hijack this and pasted the report below in the hope that one of you clever people may be able to point me in the right direction.
Cheers
Isley


Logfile of HijackThis v1.99.1
Scan saved at 10:28:27 AM, on 2/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAGE.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\Documents and Settings\Administrator\Desktop\hijackthis_sfx\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [CloneDVDElbyDelay] "C:\Program Files\Elaborate Bytes\CloneDVD\ElbyCheck.exe" /L ElbyDelay
O4 - HKLM\..\Run: [EPSON Stylus Photo RX520 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAGE.EXE /P31 "EPSON Stylus Photo RX520 Series" /O6 "USB002" /M "Stylus Photo RX520"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/229?3679fbc2a2b448af9ad3341214cb620b
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/230?3679fbc2a2b448af9ad3341214cb620b
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
 
Download SmitfraudFix (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.
 
Thanks for getting back to me so prompt Grim. Have followed your instructions and pasted the report below.
Many thanks for your help and time.
Cheers
Isley

SmitFraudFix v2.138

Scan done at 12:08:15.91, Sun 02/04/2007
Run from C:\Documents and Settings\Administrator\Desktop\SmitfraudFix\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» C:\


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS

C:\WINDOWS\accesss.exe FOUND !
C:\WINDOWS\astctl32.ocx FOUND !
C:\WINDOWS\avpcc.dll FOUND !
C:\WINDOWS\clrssn.exe FOUND !
C:\WINDOWS\cpan.dll FOUND !
C:\WINDOWS\dialup.exe FOUND !
C:\WINDOWS\inetdctr.dll FOUND !
C:\WINDOWS\notepad32.exe FOUND !
C:\WINDOWS\spp3.dll FOUND !
C:\WINDOWS\time.exe FOUND !
C:\WINDOWS\users32.exe FOUND !
C:\WINDOWS\waol.exe FOUND !
C:\WINDOWS\win64.exe FOUND !
C:\WINDOWS\winajbm.dll FOUND !
C:\WINDOWS\window.exe FOUND !
C:\WINDOWS\winmgnt.exe FOUND !
C:\WINDOWS\x.exe FOUND !
C:\WINDOWS\xplugin.dll FOUND !
C:\WINDOWS\y.exe FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32

C:\WINDOWS\system32\anti_troj.exe FOUND !
C:\WINDOWS\system32\iewd.exe FOUND !
C:\WINDOWS\system32\lfd.dat FOUND !
C:\WINDOWS\system32\msmsn.exe FOUND !
C:\WINDOWS\system32\oiso.bin FOUND !
C:\WINDOWS\system32\ot.ico FOUND !
C:\WINDOWS\system32\perfont.exe FOUND !
C:\WINDOWS\system32\proqlaim.exe FOUND !
C:\WINDOWS\system32\ts.ico FOUND !
C:\WINDOWS\system32\win32hp.dll FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Administrator


»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Administrator\Application Data


»»»»»»»»»»»»»»»»»»»»»»»» Start Menu


»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\ADMINI~1\FAVORI~1


»»»»»»»»»»»»»»»»»»»»»»»» Desktop


»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files


»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


»»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32-huy32


»»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection


»»»»»»»»»»»»»»»»»»»»»»»» End
 
You should print out these instructions, or copy them to a Notepad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, a menu with options should appear;
  • Select the first option, to run Windows in Safe Mode, then press "Enter".
  • Choose your usual account.
Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".


The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart anyway into normal Windows. A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
The report can also be found at the root of the system drive, usually at C:\rapport.txt
 
Hi Grim,
Sorry it's taken me so long to post my reply. I ran out of ink as i was printing off your instructions so went out to buy some more (got ripped off at pc world, but only place open on sunday). Thanks for your advice. I followed the instructions in safe mode and have printed the results below. I don't know if that was the final fix you had but symptoms are persisting, as soon as I hit explorer I was told my pc was infected and to click OK to install anti-virus software even I know I don't need. Any further ideas??


SmitFraudFix v2.138

Scan done at 14:59:52.08, Sun 02/04/2007
Run from C:\Documents and Settings\Administrator\Desktop\SmitfraudFix\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

C:\WINDOWS\accesss.exe Deleted
C:\WINDOWS\astctl32.ocx Deleted
C:\WINDOWS\avpcc.dll Deleted
C:\WINDOWS\clrssn.exe Deleted
C:\WINDOWS\cpan.dll Deleted
C:\WINDOWS\dialup.exe Deleted
C:\WINDOWS\inetdctr.dll Deleted
C:\WINDOWS\notepad32.exe Deleted
C:\WINDOWS\spp3.dll Deleted
C:\WINDOWS\time.exe Deleted
C:\WINDOWS\users32.exe Deleted
C:\WINDOWS\waol.exe Deleted
C:\WINDOWS\win64.exe Deleted
C:\WINDOWS\winajbm.dll Deleted
C:\WINDOWS\window.exe Deleted
C:\WINDOWS\winmgnt.exe Deleted
C:\WINDOWS\x.exe Deleted
C:\WINDOWS\xplugin.dll Deleted
C:\WINDOWS\y.exe Deleted
C:\WINDOWS\system32\anti_troj.exe Deleted
C:\WINDOWS\system32\iewd.exe Deleted
C:\WINDOWS\system32\lfd.dat Deleted
C:\WINDOWS\system32\msmsn.exe Deleted
C:\WINDOWS\system32\oiso.bin Deleted
C:\WINDOWS\system32\ot.ico Deleted
C:\WINDOWS\system32\perfont.exe Deleted
C:\WINDOWS\system32\proqlaim.exe Deleted
C:\WINDOWS\system32\ts.ico Deleted
C:\WINDOWS\system32\win32hp.dll Deleted

»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» End
 
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