I just replaced my Mom's old computer with a slightly newer used computer. It has XP pro. Will not connect to her ATT Motorola NVG510 Motorola router. Called ATT and they checked everything on their end and said it was all working properly. He said he would not be able to help me troubleshoot the computer because it had the un supported XP. My mother is 86 and cannot pay someone to come look at it on her limited income as he suggested. The old computer worked fine with the router until the computer crashed. I was able to connect to her internet with my phone, so the network seems to be working fine. Gives a message of "limited or no connectivity". The computer seems to recognize the router though. The connection says "Intel ® PRO/1000 PM Network Connection." Is there anything I can check within her computer to see if everything is set up to connect? I checked the computer at my home before taking it to her and it connected on my Verizon wireless "Jet Pack" with no trouble. Any help would be appreciated. I am not too computer saavy so you may have to "detail" things a bit for me. Thank you in advance
Router will not connect
- Thread starter PeggyLee
- Start date
So this is connecting wirelessly? Check and make sure the newest driver is installed.
Do you just get an APIPA 169.254/16 IP address when this happens?
You should be able to verify in command prompt with ipconfig /all.
If that's the case you may be able to do an ipconfig /release and then ipconfig /renew to obtain an address. If you don't receive an address I'd suggest the above of installing the latest drivers for that network card.
Also, why are you giving her a 'new' computer with an operating system that's no longer supported?
You should be able to verify in command prompt with ipconfig /all.
If that's the case you may be able to do an ipconfig /release and then ipconfig /renew to obtain an address. If you don't receive an address I'd suggest the above of installing the latest drivers for that network card.
Also, why are you giving her a 'new' computer with an operating system that's no longer supported?
Also make sure that if the router has a password on the connection, make sure you entered the password correctly. Delete the saved connection and reconnect just to be sure.
I will try to install the latest drivers for the network card. Also I did not buy a "new" computer, it was a newer one than she had. It is an early 2000 something model. We are on limited incomes at the time and cannot buy her a new one. I really wish I could though! We are looking into maybe a good used one with at least Windows 7. Thanks for the advice.
Are you trying to connect this computer with an lan cable or wirelessly? According to your one post,
That means it needs an lan cable to connect.
Also, check the tcp/ip settings to make sure its not set to a static IP address. Make sure "obtain IP address automatically" and "obtain dns server address automatically" is checked.
That means it needs an lan cable to connect.
Also, check the tcp/ip settings to make sure its not set to a static IP address. Make sure "obtain IP address automatically" and "obtain dns server address automatically" is checked.