Serious Problems

C

ChippZanuff

New Member
I believe I have been infected with a root kit. Whenever I try to scan my computer using malware bytes it runs for days before finally just closing. I have also tried using super anti-spyware. My computer runs very slowly and carries out random processes. I have tried deleting obscure files via command prompt but when I try to delete certain files it simply says access is denied. So I tried using command prompt to create a new user with administrative priviledges and it says the same thing. I am at a loss...
 
Hello: *If combofix fails to run try renaming the file to 'anything.exe' without the quotes.*

Download and Run ComboFix
If you already have Combofix, please delete this copy and download it again as it's being updated regularly.
Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Combofix should never take more that 20 minutes including the reboot if malware is detected.
If it does, open Task Manager then Processes tab (press ctrl, alt and del at the same time) and end any processes of findstr, find, sed or swreg, then combofix should continue.
If that happened we want to know, and also what process you had to end.

How to download and post a log with HiJackThis.

Click here to download HJTsetup.exe
  • Save HJTsetup.exe to your desktop.
  • Double click on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
  • Click Save to save the log file and then the log will open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.


In your next reply i will need:
  • The ComboFix log
  • A HiJackThis log
  • An update on how your computer is running
 
Just a little addon to what Respital said. Before running combofix, please run Ccleaner and delete all the temporary internet files, temp files. So that way, your programs will actually scan faster.
 
To add on a little, if you have a clue what the file is that's causing problems go to boot up press F8 and then enter safemode safely destroy said file otherwise don't dick around too much. Also if you think it might be a problem check out svchost.exe I will post way to do it later but you can check all it's processes. Well here go to command prompt type this exactly: c:/tasklist /svc /fi imagename eq svchost.exe or same thing just change /svc to /m and switch ending to imagename eq rundll32.exe you might find some suspicious activity if you know whAt your looking at
 
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