Someone trasnlate this to English please

[cas146]

My father was using his laptop a couple of days ago when he suddenly got the blue screen of death. I tried to load up windows on safe mode but the computer would not load up, it would just restart and restart again. Thinking it was a system error I figure I just reinstall windows using the laptops recovery disk. However, the drivers would not install.

Ok I figure the hard drive is bad I'll get him a new one. Installed it today but the same error screen appeared again. It say's:

"STOP: c000021a {Fatal System Error}
The Unhandled Exception in session mana7er system process terminated unexpectedly with a status of 0xc0000005 (0x4858311d 0x0015fb84).
The system has been shut down."

Can anyone tell me what this error is?

It's a Toshiba Satellite A105-S2091

Thanks

 

[jdbennet]

XP yeah?

http://support.microsoft.com/default.aspx?scid=kb;en-us;156669

try that

also i have found this on some other forums:

very early on in the installer, you will see a message at the bottom saying "press F6 if you need to install a SCSI or RAID controller"
Hit F5 and try ACPI. If that doesnt work, reinstall again and hit F7 at the same point.
Thats if its the power management drivers... If this doesnt work , check your RAM.

 

[Calibretto]

Try this sometime

 

[sg1]

Ok I figure the hard drive is bad I'll get him a new one. Installed it today but the same error screen appeared again.

well If it's a new hard drive that you've installed with a fresh OS
(or image) , then it can only be (I would have thought) a memory issue.

 

[cas146]

Yes the laptop was running Windows XP Home SP3. How do I fix the memory issue? I can only get into my BIOS.