my dad called me from his office telling me he plugged his 10 year old windows 98 computer into a new 17" monitor. he went into the settings and set it to 1280x1024. after restarting the computer, its giving him a black screen saying it can't display a picture..that the monitor is set to run in 1280x1024. the problem is weird in that it should be running in what he apparently told it to be..
anyway, i told him to reboot in safe mode, and try to lower the resolution from there. his display settings wouldnt let him change anything in safe mode. He hadn't installed the drivers that came with the monitor, so i told him to put in the disk, but aparently his disk drive wasn't working, or being read by windows. (also a safe mode issue?) Anyway, ive dealt with similar problems like this...but i feel like i really need to be there playing with it myself to fix the problem. i cant think of what to do just dictating it over the phone. Maybe I should just tell him to hit the monitor's auto-adjust button?
anyway, i told him to reboot in safe mode, and try to lower the resolution from there. his display settings wouldnt let him change anything in safe mode. He hadn't installed the drivers that came with the monitor, so i told him to put in the disk, but aparently his disk drive wasn't working, or being read by windows. (also a safe mode issue?) Anyway, ive dealt with similar problems like this...but i feel like i really need to be there playing with it myself to fix the problem. i cant think of what to do just dictating it over the phone. Maybe I should just tell him to hit the monitor's auto-adjust button?
