System Error....

P

phantomofrussia

New Member
hey guys, thanks in advance for the help.

i am getting a lot of errors in my system log in event viewer with the same error
the event id is 7001 and this is what it says in the explantion:
"The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. "

i then followed what it said in the Help and Support Center and it tells me to:
"User Action
To determine why the required service did not start, do one or all of the following:

Check Event Viewer for any related events that might contain more details.
Review the error information displayed in the message.
Verify that the service password is still valid.
Verify that the service is in the correct location.
Verify that the service is not infected with a virus.
View the WIN32_EXIT_CODE error that SCM encountered when trying to start the program. To do this, at the command prompt, type
sc query service name
If the WIN32_EXIT_CODE is zero, then SCM did not attempt to start the service because the error was detected first."

well i go in and type: sc query Rac i am guessing on the Rac but i think it stands for Remote Access Connection.

i this in return though:
[SC] EnumQueryServiceStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service

i have no idea what to do after this though.
anybody body got any ideas?
 
have you checked in your control panel under administrative tools/services to make sure that the RAC and Telephony services are both installed and started as an automatic service?
 
Last edited:
no go back into your administrative tools/services and look in the right pane and see if telephony is listed in there.
 
double click on control panel then on administrative tools, then services. In the right pane of the services window, look to see if the remote access connection manager and telephony are started.
 
If you do not use either of these service and want to disable them, just open a command prompt and type: net stop tas
Then type: sc stop rasman
and then: sc config rasman start= disabled
That should stop the error you're seeing in your log files.
 
If you want to leave these services installed, all you should have to do is start the telephony service and set it to manual also.
 
and i do that like this?:
net start tas
sc start telephony
sc config telephony start= manual

is that it? or is telephony have a shorter thingy majing
 
you can do it from the services window from administrative tools. Just double click on the Telephony listing in the right pane and in the dropdown menu where it says start up type, select manual, then click on the button that says start.
 
sure no problem...Your error msg is probably occuring at start up. You may try rebooting and then check the file again. :) Let me know how it turns out.
 
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