This I can not figure out! Help!

[ITTechCSR]

Hey guys new to the forum!! Here is a ? that I can not seem to figure out!

I am trying to help my dad with a phone modem problem.

He hooks up the modem at his house and gets no dial tone. I bring it home and have 2 different lines. 1 in the kitchen and 1 in the office. I hook it up to the one in the office get a dial tone and hooks up fine. Try the kitchen and nothing.

What could be the reason for it not connecting to certain lines? I have tried new phone lines etcc..

Thanks!

 

[Lorand]

Try disabling the "wait for dial tone" in the modem's settings and see if it could connect or not.

 

[ITTechCSR]

OK will do that and let you know, thanks!

 

[ITTechCSR]

OK tried that, still nothing, BUT I think I might have figured it out, went to the box outside - hooked up my laptop. It works one on phone number - but not the other, could be problem with the line...

Heres the thing
computer gets a dial tone when its hooked up to
7XX-298-xxxx works
7XX-297-xxxx doesnt work

 

[Lorand]

Have you unplugged the phone while hooking up the modem?

 

[ITTechCSR]

Yes and still the same thing.