Troncoso
VIP Member
i'm attempting to fix a laptop. its not mine, and i don't have any knowledge of how it's been used, or what was going on when it quit operating properly. so, throw me a bone if some info is kind of vague. this is the problem. i really hope someone can help. this is a laptop handed down by a friend who has passed on. the problem: (I'll type up my observations as i turn on the PC)
press the power button
a screen appears that is calculating system RAM passed and extended RAM passed (i have the option to enter setup at this point)
windows loading screen appears
a black screen appears for about 10 seconds where you hear the hard drive spin briefly
an error message appears which says:
then the process restarts, over and over again. nothing different happens
my best guess is (obviously) a registry file went missing or corrupt, an important one, and the only way i see to get it restored is by booting from a OS disk. any other opinions or ideas?
press the power button
a screen appears that is calculating system RAM passed and extended RAM passed (i have the option to enter setup at this point)
windows loading screen appears
a black screen appears for about 10 seconds where you hear the hard drive spin briefly
an error message appears which says:
Code:
STOP:c0000218 {Registry File Failure}
The registry cannot load the hive (file):
\systemroot\system32\config\SOFTWARE
or its log or alternate
It is corrupt, absent, or not writable
Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further
assistancethen the process restarts, over and over again. nothing different happens
my best guess is (obviously) a registry file went missing or corrupt, an important one, and the only way i see to get it restored is by booting from a OS disk. any other opinions or ideas?
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