UniFi Access Point Disconnection

[DanielPatrick]

I have a Pro UniFi Access Point installed that disconnects users every 5 minutes. What could the issue might be? It seems that it is on a different channel from the other Access Points so I can't figure out what might be wrong with it. Any ideas please?

 

[beers]

It seems that it is on a different channel from the other Access Points

Which channel? For ISM (2.4 GHz) there are only 3 non-overlapping ones when using a 20 MHz channel width.

What version of firmware is the AP running?

 

[DanielPatrick]

I am running this Access Point on Channel 6 and the UniFi is on Version 3.2.7.

 

[Geoff]

I would upgrade to UniFi 4.6.6 and give that a shot.

How many clients are on the AP? What is the signal strength of clients that are disconnecting? How many other access points are there on the same channel nearby?

 

[DanielPatrick]

I would upgrade to UniFi 4.6.6 and give that a shot.

How many clients are on the AP? What is the signal strength of clients that are disconnecting? How many other access points are there on the same channel nearby?

How many clients are on the AP? Approx 3 - 6 Users
What is the signal strength of clients that are disconnecting? 3/5 Bars
How many other access points are there on the same channel nearby? There are no access points assigned the same channel nearby.

 

[beers]

There are no access points assigned the same channel nearby.

Does this also include external sources?

 

[Geoff]

Does this also include external sources?

This is important, because RF doesn't care if the access points are your network or not, any AP on the same channel will cause degradation in wireless performance.

Did you try upgrading to 4.6.6?

 

[DanielPatrick]

I will try and upgrade the firmware and see what happens. Is 4.6.6 the latest version?

 

[voyagerfan99]

4.6.6 is the latest controller version and has the latest AP firmware bundled with it, yes.