Urgent Help Please

B

bill of oz

Member
Windows 7 machine, when i click on internet explorer or google chrome it says i am not connected to the internet and the web page can not be displayed,

but when i ping websites using CMD.exe the pings return good, also my network and sharing center say i am connected,

how do i precede from here? :mad:
 
Go into Internet options in control panel, click on the connections tab, click on Lan settings button. Make sure use proxy is not checked. Automatically detect settings should be the only box checked.
 
im getting desperate here, please help,

im pinging websites from cmd.exe and the pings return fine, i have even installed a new copy of firefox and it will not show web pages either
 
Can you connect with other machines? Have you tried power cycling your router/modem. How about renewing the IP on the machine in question?
 
Troncoso said:
Can you connect with other machines? Have you tried power cycling your router/modem. How about renewing the IP on the machine in question?
Click to expand...

thanks, i had already tried those things,

i clicked on internet options and the advanced tab......i made a few changes in there and i am now able to browse the internet with internet explorer,

however other programs like anti-virus and firefox are still saying i am disconnected, any thoughts?
 
So this issue just came about abruptly? If so, I would say you have some sort of malware on your system.

1.

Please download AdwCleaner by Xplode onto your Desktop.



•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

2.

Please download Junkware Removal Tool to your desktop.

•Shutdown your antivirus to avoid any conflicts.
•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt in your next message.

3.

Please download Malwarebytes' Anti-Malware and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.

Please post the log that Malwarebytes displays on your screen.

4.

Download OTL to your Desktop


•Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
•Click on Minimal Output at the top
•Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
◦When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Just post the OTL.txt file in your reply.

post the logs from the following 4 programs.

1. Adwcleaner
2. Junkware removal tool
3. Malwarebytes
4. OTL
 
thanks, i appreciate all the help, yes the system is very infected im aware of that, i have run a few virus programs on it which removed some, but still lots left, im fixing it for a friend,

my problem is......i can now access the internet with internet explorer to download virus software, but when i go to run the programs they can not connect to the internet to update themselves
 
Try booting to safe mode with networking. By the way, you could have gave us this little bit of information in the beginning.
 
johnb35 said:
Try booting to safe mode with networking. By the way, you could have gave us this little bit of information in the beginning.
Click to expand...

thanks for the help, i got it all fixed and running perfect now,

i ran a few other virus/malware programs in addition to the ones you suggested,

i think the first program in your list "AdwCleaner' helped out the most,

just a quick question, i couldnt see anywhere that allowed me to update the "AdwCleaner" program before the scan, does it not need to be updated?
 
There is no updating for adwcleaner. I don't know why they don't have it like that. They do update it a few times a month but you must redownload the file. If you are still having problems then I would need you to post the otl log. You still may have leftover things that need to be removed.
 
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