USB scanner not working -again

[tchtch]

Sorry to bother you with this again but my new BenQ scanner has quit working and brings up an error message, I have uninstalled the software etc, but it still won't scan. Any ideas?

 

[[tab]]

What's the error message?

 

[tchtch]

Thanks for your reply. You can read the string from Nov. 14 'USB scanner doesn't work' for an idea of what has been tried so far.

 

[computerdude2004]

Have you tried a different cable? Does the computer recognize the scanner in the device window?

 

[tchtch]

It's possible a conflict exists thru the USB port since my computer recognizes the scanner each time I reinstall it but an error message prevents it from working. The Adaptec ASPI driver recommended by Lorand got the scanner working again for a couple of days, even after the computer was shut down and restarted. Then the problem returned.

 

[computerdude2004]

Try plugging the device into a different USB port, if possible a USB port on the other side of the machine. So if it is plugged in on the back of the machine, try the front, if you have ports there.

 

[tchtch]

Tried another USB port, I only have two, but that didn't help.

 

[computerdude2004]

Have you tried a different cable. That was my problem. Also, try unpluggin the scanner for 60 seconds, because that will reset it.

 

[tchtch]

Tried another cable and unplugging it but it still doesn't work.