Vista Blue Screen - 0x00000050 help

A

andantesash

Member
Hi - trying to fix my dads machine.

I was wondering if anyone can help, here's the story.

Booted up this morning to a blue screen with the 0x00000050 ERROR.

I booted from the vista disk and went to the repair but no hard drive listed in the repair options.

I can boot into safe mode, but it just stays as a black screen when windows loads.

Any ideas what to do?
 
I can't do anything as it doesnt come up with a hard drive.

I tried to do a diagnostic check aswell, but it says that it couldnt do it.

Any ideas what to do as the hard drive isnt reading on the vista options from the disk
 
Disconnect and remove everything from the computer except the HDD w/ the OS on it, a PS/2 keyboard and a PS/2 mouse (no USB) - this means you'll have to UNPLUG the computer and open the case and disconnect any extra HDDs, the CD Drive(s), and all of the PCI/PCIe/AGP cards. Use onboard graphics (if you have them - if not, I guess you'll have to leave your graphics card in).

Then start the computer up and see if it blue screens. Post back here with the results and wait on orders. :D
 
I can't disconnect as the warranty sticker is still on the back and it doesnt run out until june - but they wanted £90 to collect it and return it.

so that puts that out the window, someone said to swap the AHCI? But I don't know how to. It doesnt allow me to change SATA to Compatable.

Any ideas? I booted this morning normally and it got to the black screen with the cursor after windows loads, so I thought I would pop the Vista disk back in and go for a repair - but its still not reading the hard drive.

Thanks in advance for any help
 
I can't disconnect as the warranty sticker is still on the back and it doesnt run out until june - but they wanted £90 to collect it and return it.
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That sucks. Who wanted £90 to collect and return it? I've never seen a warranty like that - usually you can just take it to the place you purchased it from and they'll fix it for free. But it might be best to go ahead and do what you have to do to get this repaired while it is still under warranty.

You did unplug everything else that you could, leaving only a PS/2 mouse and keyboard, right? Is there any way to turn off all of the other drives in BIOS?

someone said to swap the AHCI? But I don't know how to. It doesnt allow me to change SATA to Compatable.
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What options do you have under SATA? And you don't have any option to disable AHCI in your BIOS anywhere? What BIOS version are you using? Also, what is the make/model of his computer, and how long has he had it? I don't know why you would need to do that all of a sudden - the computer used to work fine right? When did this start happening? Was any hardware/software installled before it crashed?

Any ideas? I booted this morning normally and it got to the black screen with the cursor after windows loads, so I thought I would pop the Vista disk back in and go for a repair - but its still not reading the hard drive.
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I don't understand why Repair is not seeing the drive - I mean, if it begins to load Windows it's obviously seeing the HDD there... What do you mean exactly when you say it's "not reading the hard drive" I'm thinking that the HDD may be bad or going bad.

At this point, I would boot the computer using a Linux Live-CD such as Knoppix and see if it is able to access the HDD. If so, I would back up all of your Dad's important files from the HDD. Then, depending on your computers make/model, I would do a System Recovery (from the Recovery partition) or do a complete format and reinstall Windows. (Or would that void your warranty too?)
 
Thanks for the reply! Much appreciated!

It is an acer aspire m3641 desktop, had it since late may / early june last year.

As far as I know, there was no updates done to it software wise and definately no hardware updates.

I don't really know what to look for in the BIOS, but there is nothing for AHCI? or is named something else?

It does have SATA mode Select : then its set as RAID mode - but I can't change that as its in grey?

I went into the bios and along the bottom it has "v02.61 Copyright - American Megatrends" is that the version?

You asked about the "hard drive not reading" ? - I put in the Vista Disk to do a repair as there doesnt seem to a built in recovery. But when I click next on the Vista Setup booting, its not finding any hard drive or such? Just says Load Drivers or click next to advanced options - but they can't do anything as its not reading the hard drive.

I went to "regedit.exe" in the cmd prompt and it launched with all the registry files etc, or does that not make a difference?
 
Well, I'd hate to say it, but I think your best option would be to cough up the £90 and have it serviced. It sounds to me like the HDD may be on its way out. That's a nice computer - I think it would be worth the cash to have it fixed - and then they'll probably extend your warranty right? At least on the parts replaced.

In the meantime, you could download Knoppix and backup your important files (if it can even access the HDD).

Another option would be to download the diagnostic tools from the HDD manufacturer - I'm not sure if it is Western Digital or Seagate - find out and download the tool from their respective website.

I don't think fiddling around in the BIOS will change anything, since the computer was working fine before. I think it's most definitely hardware failure, most likely on the HDD.
 
I met with the same problem last time and at last I tried to get the computer support online and I found this solution at here - http://www.0x00000050.net/ and I hope it can help you too! It is a tool that help us to find the source of your PC problem and automatically repair it!
 
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