eBay is great for the buyers, but horrible for the sellers. A buyer can receive a perfectly working item, damage it during install, and then claim it arrived not as described and eBay will force the seller to accept the return and reimburse you.
Nope that is correct. The buyer could receive a perfect iPhone, and claim he received a broken iPhone of a different model and eBay would make them refund him. The seller would likely get the swapped broken phone back and he loses out on a phone. This is why I don't sell on eBay anymore.I have been hearing about this ''legends'' for years. but if there was no protection for seller, how come those guys risk selling expensive iPhone on ebay?
I once heard someone say that a buyer could receive a perfect nice product and then tell ebay that they don't receive anything and ask for full refund without returning the goods. I doubt.
I have tons of good products from good sources but I have not yet started a part-time business on ebay most likely because of the unsolved puzzlement.
I think there must be some secret behind the sellers to work out to protect themselves or otherwise they can be robbed off easily by those Nigerian or Chinese...
Nope that is correct. The buyer could receive a perfect iPhone, and claim he received a broken iPhone of a different model and eBay would make them refund him. The seller would likely get the swapped broken phone back and he loses out on a phone. This is why I don't sell on eBay anymore.
The reason people still do is it's rare that this happens, so usually a few out of every couple hundred isn't work giving up the business.
I was involved in one of these myself last year with a buyer who claimed the item I shipped him did not work, and he refused to try any troubleshooting. I had said no refunds once the item was bought, but he still filed a claim and eBay made me pay him back by automatically crediting him from my PayPal account.
I had said no refunds once the item was bought, but he still filed a claim and eBay made me pay him back by automatically crediting him from my PayPal account.
Nope, just look online, sellers get the short end of the stick. eBay requires the seller to prove it was not a "not as described" item, which is basically impossible, unless you make a video of the device working, boxing it up, and dropping it in a mailbox. I've read many stories of something similar happening to people, and usually it's not very common but one time was enough for me, as well as many others.This is ridiculous.
I always don't understand and cannot believe that it's as rare as you said. Remember Ebay is open to the world. There are plenty of sneaky and intentional tech geek who are cheating every day every moments. Accessing to the internet, registering an account is very easy. If a phone can be cheated on ebay so easily as you said, I think most of the ebay business would have down already and only those selling cheap stuff stay. Now, 2015, I still see a lot of top-rate sellers selling expensive products to the world.
I believe there must be something about seller's protection.
I believe they will only take it out of your PayPal account, if you withdraw it to your bank they can't take it out, so in that case your PayPal account is suspended and you can't receive or transfer any more money - something not preferred if you're an active eBay seller.Yeah, it's lame they just yank it out of your account. Not sure if this is still the case but it used to be that when you got paid you could send the funds to another account. I had this happen once before where eBay auto-refunded the guy similar to your case where the item had no issues, the account went into negatives but there was no associated bank account. After a week or so they gave up calling and I never heard from the auction site again.
That is exactly it, you may lose a lot of money to eBay, but you are likely to have MUCH lower sales if you setup your own online shop, as why would they buy from some random company when they can get what they want all in one place? eBay is so easy to sell things on, if you want something gone in a few days almost anything can sell.I manage two client's Ebay accounts. Both have considered at one time or another to leave Ebay and open up their own web shops. They both had similar complaints about Ebay's ratings system and monthly fees. One client alone spends around 7000 Euros in monthly Ebay fees. Both of them thought they could save the monthly fees and create for themselves a customer base with a better rating system on an independent web shop. Although an independent web shop can be profitable, for some products it isn't a good business model. There were a few things they needed to consider: 1.) Sites such as Amazon and Ebay are popular because consumers can find everything they need in one place. Ebay is like an online mall. I know of customers who buy almost exclusively from Ebay. 2.) Their competition sells on Ebay. 3.) For the amount of products they sell, regardless of the fees, Ebay is still a profitable market for them.
After giving the clients some advice on customer service and how to raise their ratings, in the end they both stayed on Ebay. Plus, I installed an all-in-one e-commerce system that allowed them to more easily expand into areas such as Amazon and other similar online markets. And, through the e-commerce software I was able to set up an independent web shop with minimal cost.
Depending on your product, it's definitely worth it to sell on Ebay.