PrimeExposure
New Member
This past summer I bought a Sager notebook for college. We ended up spending about $1700, and I thought I was pretty set for college. I got an Intel Core Duo T7200 @ 2.00 GHz hard drive, 2 GB memory and Vista Ultimate. I noticed that the computer itself could only come with one graphics card, a VIA Chrome 9 with 260 MB, but I figured that since I'm not a HUGE game player and I was getting an up to date system, I'd be alright. Little did I know...
Recently, I installed The Sims 2 and to my own disbelief, it doesn't run properly. The game is sluggish and the graphics are horrible (instead of a floor tile being its designated pattern, it is one PIXEL of the pattern, same for wall paper). I've already had to send in the computer once because the CD/DVD drive wasn't working at all.
Needless to say I'm really angry/upset. I feel like I should have really looked into this further, but I also feel very betrayed by Sager. I heard a lot of good things about them, but I have seen no such thing. They have been unhelpful and when I emailed them again about the mouse button being stuck down, this is the EXACT email they sent back to me:
"Hannah
There was a problem with your Windows last time when you ship it back, if the game has a compability with Windows Vista, there is no much we can do about it.
The left- clicker is part of the top case, we might have to take a look, if it's broken.
You might also need to back up all you important DATA , reinstall a new Window back to your computer and see if you still have the following problem.
'At startup a black screen appears, something about the wireless card or networking card. Also, the computer has been freezing when it goes to sleep and I have been having major wireless internet problems.'"
Do I have a right to be upset here? Or is this all my own stupidity in trusting a corporation wouldn't screw me over? (By the way, all of my drivers are updated and all new patches of sims has been installed, all to no avail in fixing the game problem). Is there anything I can do? Sager also told me that the graphics card isn't upgradeable because of where it is situated.
Recently, I installed The Sims 2 and to my own disbelief, it doesn't run properly. The game is sluggish and the graphics are horrible (instead of a floor tile being its designated pattern, it is one PIXEL of the pattern, same for wall paper). I've already had to send in the computer once because the CD/DVD drive wasn't working at all.
Needless to say I'm really angry/upset. I feel like I should have really looked into this further, but I also feel very betrayed by Sager. I heard a lot of good things about them, but I have seen no such thing. They have been unhelpful and when I emailed them again about the mouse button being stuck down, this is the EXACT email they sent back to me:
"Hannah
There was a problem with your Windows last time when you ship it back, if the game has a compability with Windows Vista, there is no much we can do about it.
The left- clicker is part of the top case, we might have to take a look, if it's broken.
You might also need to back up all you important DATA , reinstall a new Window back to your computer and see if you still have the following problem.
'At startup a black screen appears, something about the wireless card or networking card. Also, the computer has been freezing when it goes to sleep and I have been having major wireless internet problems.'"
Do I have a right to be upset here? Or is this all my own stupidity in trusting a corporation wouldn't screw me over? (By the way, all of my drivers are updated and all new patches of sims has been installed, all to no avail in fixing the game problem). Is there anything I can do? Sager also told me that the graphics card isn't upgradeable because of where it is situated.
