Update
Hiya,
i contacted Gigabyte and they came back with this very useful info that could help people in a similar situation . . . .
Hi,
" manufacture warranty "
Goods released from the manufacturer before Jan 2003, 2 years "manufacture warranty" apply; after Jan 2003, 3 years "manufacture warranty" apply.
Serial number determines the " manufacture warranty ", for instance if the current week is week 17 year 2005, the serial number shows before 1st Jan year 2003, it will be out of warranty, we can only take number shows after 1st Jan ( inclusive ) year 2003. e.g: SN0301xxxxxxxxxxxxxx ( week 1 year 2003)
Warranty and RMA issues are normally arranged by your supplier.(No charge is added by Gigabyte) The warrenty terms are dependent on your sale of contract and is what ever your supplier sold you.
Gigabyte have and added (Direct Service) to coincide with the manufactures warranty.
Gigabyte have a manufacturers warrenty which cover (Parts,labour).
For the direct service a small sum of £10.00 (admin charge & Next Day Delivery) we will test your board out and replace any failed parts. If you go via your supplier the cost will be free to you. But be aware some suppliers wait untill they have a specific quantity before they return them back to us. So it could take 4 to 6 weeks. If you want to deal direct with us you must agree to the terms and conditions of RMA and must have access to email.
Repair RMA Terms & Conditions - In Direct Account (GTS)
This service is for UK resident only
1. RMA Terms & Conditions need to be read and agreed
2. Admin Fee GBP10.00. per board- is un-refundable. CHECKING & TESTING the condition of the item possibly repair it. (no charge for the components and Engineers labour )
To arrange this service please send e-mail to:
[email protected] providing the following information
1. Tel number :
2. *Postal Address :
3. e-mail :
4. Contact person :
*Delivery can be received at the following hours: Mon-Fri 9am - 5pm ( business hours)
