Why is my internet not the stated speed?

C

ccspizza

New Member
Hi! I've been having trouble with my internet not giving us the correct speeds we should be getting. According to the ISP's web page, we should be getting 5 megabits/second. After using their speedtest website and a few others, all I can seem to get is ~.65 megabits/second. I have tried seeing if there are any programs that are using our speed and found none. Our wireless is password protected so I'm sure nobody is using it. The ISP has acknowledges that these speeds are not correct but has not gotten around to helping us fix it, they just keep telling us to call a tech support, who then tells us to call our ISP again. We would switch but this is the only ISP near us whose prices are affordable for us. Any help is appreciated! (Please note these are download speeds, not upload. My upload speed is fine =D)

Thanks!
 
Reset your modem/router. Unplug it for 30 seconds and plug it back in, this usually fixes the speed issue.
 
Keep complaining to your provider then. Thats the only thing you can do. Are you on dsl or cable internet? If dsl, its possible you may have a bad filter.
 
I use dsl, but they never gave me a filter. I haven't asked for one yet, but I will next time I call. Thanks for the help!
 
Usually, providers advertise the maximum speed/transfer rat you'll be able to get with your connection. Just like hard drive manufacturers advertise max transfer rates-- you'll never see those numbers in real life, and if you do, it's a momentary thing.

If you think your throughput is too low, then have your transmission media (coaxial cable or telephone line) examined for defects. I had to have my feed line from the pole to the house replaced because it was damaged. I have also replaced quite a bit of the telephone line inside my house.
 
Dngrsone said:
Usually, providers advertise the maximum speed/transfer rat you'll be able to get with your connection. Just like hard drive manufacturers advertise max transfer rates-- you'll never see those numbers in real life, and if you do, it's a momentary thing.

If you think your throughput is too low, then have your transmission media (coaxial cable or telephone line) examined for defects. I had to have my feed line from the pole to the house replaced because it was damaged. I have also replaced quite a bit of the telephone line inside my house.
Click to expand...

And with DSL, unless you live next door to the exchange you will never see maximum speeds. Luckily for me I live about 1KM cable distance from my exchange so I get about 14mbps solid (upload still sucks at 1mbit)
 
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