Win 7 won't isntall.

B

bmigga

Member
My grandmother has a computer that she's been trying to fix her self. I'm not exactly sure what she has done, but when she gave up and asked me to work on it, all I get when I boot the computer up is a message that says "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "Ok" to restart the computer, and then restart the installation."

So I asked her what she had done, and she said the version of Vista she had was corrupted somehow. She started to restore it back to the original settings with her recovery CD but it didn't work. What i'm thinking is that she accidently shut the computer down when she did that, before it was restored.

So now as I stated, when I boot up I receive the message above. I just figured I'd install Win 7 to see that worked. I change the boot menu, and put in the CD. Same message. I pressed ok to restart, and try it again, same message.

Ideas?
 
Can you boot from the Windows 7 disk at all???
You must set your CD/DVD-ROM drive as the first device to boot from and the HDD on which you want to install Windows 7 as the second device to boot from.
 
S.T.A.R.S. said:
Can you boot from the Windows 7 disk at all???
You must set your CD/DVD-ROM drive as the first device to boot from and the HDD on which you want to install Windows 7 as the second device to boot from.
Click to expand...

Yep! Tried it. Still boots to the same screen.
 
Just booted from the disc! Wouldn't complete install, so my computer professor had a look at it and told me it was the HDD. Went out, bought a new HDD, popped it in. It got down to the last section of the install page "Completing Install", then it restarted. When it booted up, a blue screen apeared stating "Windows shutdown to protect your computer." Before I had time to read it all, it restarted again with the 3 options of "Start windows with safe mode, start windows with networking or start windows normally." I selected start windows normally, and it booted up. Now it has been stuck on the "Starting Windows" page for about 20 minutes.
 
Has anybody had this problem? I booted into safe mode, but an error screen came up and told me to restart. I restarted, and it's stuck again on the black "starting windows" page.
 
Try this:

-Go to BIOS and LOAD OPTIMIZED DEFAULTS
-Save and restart
-GO to BIOS again and put your CD/DVD-ROM drive as the first device to boot from your your HDD as the second one
-Save and restart
-Download Kill Disk DOS tool from here: http://software.lsoft.net/boot-cd-iso.zip

-Extract it and burn the image file to blank CD-ROM disk
-Boot from the CD and choose KILL DISK
-Format your HDD with it.Just be sure that you format your HDD and not one of it's partitions
-After the format is complete,exit Kill Disk and shut down the computer
-Boot from the Windows 7 DVD-ROM disk.When you get to the part with the partitions,do not do anything.You will have only one item called UNPARTITIONED SPACE.So select that UNPARTITIONED SPACE and then click NEXT.
-Windows 7 will now start installing


Report back with the results!



Cheers!
 
Try get a different window 7 disk from a friend to see if the windows 7 disk good. I did have the same problem and I brorrow a friend disk and got through with it.
Cheers.
 
Well guys, it was right in front of me the whole time. The BIOS wouldn't support Windows 7. I just loaded Vista back on it.
 
What do you mean the bios doesn't support windows 7? If it supports vista, it should support 7.
 
I tried installing the Windows 7 DVD. I went through the boot menu and tried to boot from the DVD thousands of times. I tried an OEM version of 7 professional, I tried a 32 bit and 64 bit Professional, and a 32 bit and a 64 bit Home Premium. My professor is an IT professor so he can get the discs for free. I bought a new SATA hard drive, formatted it, retried all the above DVDs. Nothing. I thought it might've been that the bios was out of date. Well it was, but when I found the update, under the compatibility section, windows 7 was not listed. I tried ONE disc of Vista and it installed perfectly.

Might I note, I wait on each disc at LEAST 4 or so hours. I've been trying to trouble shoot this thing since last week.
 
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