Windows 8.1 bsod

Renzore101

Renzore101

Member
Hello CF,

I am looking to get some insight into an issue that just occurred with my PC. I just had a bsod issue last night apparently, and was able to successfully use system restore to get past the bsod. I made note that 1) the drive was locked when I tried to use the Windows repair via the Windows image disk. 2) this is the second time that this has happened to me in probably two months. I have implemented regular restore points to make sure that I do not lose any data, but I am beginning to wonder if there is some underlying reason as to why this could be occurring.

I have ran sfc /scannow and continue to get an error "Windows Resource Protection found corrupt files but was unable to fix some of them." I then ran dism /online /cleanup-image /retorehealth which appeared to repair some files. I then ran sfc /scannow again after reading that this should come back with no errors, however the error continues to appear. I have a CBS.log file from the sfc/ scannow, but unfortunately I was unable to upload it to the forum due to it's length.
 
Last edited:
Update:

I continued to attempt to run sfc /scannow after rebooting and am now getting an error message at 36% stating that "Windows Resource Protection could not perform the requested operation." I ran a chkdsk /r also which ran with no change.
 
I would start by running a diagnostic on the hard drive. Do you know what brand of drive it is? Is it the ssd?
 
Yes, it is my Samsung 840 Evo. According to the Magician software the drive health is okay. I ran a chkdsk /r and it seemed like it ran okay. I just bought a second 840 Evo for Raid 0 so at this point i'm thinking that I am just going to re-image to install the second drive in a RAID configuration. I have not had any real issues with the OS for a month, but this most recent bsod I am assuming might have something to do with some underlying corruption in the Windows files. I don't know if I got some type of virus or what.
 
If you want to scan for malware then do the following and post the logs.

1.

Please download AdwCleaner by Xplode onto your Desktop.



•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

2.

Please download Junkware Removal Tool to your desktop.

•Shutdown your antivirus to avoid any conflicts.
•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt in your next message.

3.

Please download Malwarebytes' Anti-Malware and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.

Please post the log that Malwarebytes displays on your screen.

4.

Download OTL to your Desktop


•Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
•Click on Minimal Output at the top
•Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
◦When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Just post the OTL.txt file in your reply.

Then post the logs from the following 4 programs.

1. Adwcleaner
2. Junkware removal tool
3. Malwarebytes
4. OTL
 
Thank you for your feedback johnb, I will download these programs and make use of them in the future. However, I ended up re-imaging the PC to setup a RAID 0 array, and now I am getting a memory management bsod! :eek: I had to go to work today so I left the PC at home installing Windows updates as well as the ASRock motherboard drivers and Nvidia drivers. When I get home tonight I will tackle it and try to make sure all of my drivers are up to date. I was not getting this bsod before so it is somewhat perplexing to me.
 
johnb35 said:
If you are getting memory management errors then download and create a memtest cd and boot to it to test your memory.

http://www.memtest86.com/download.htm
Click to expand...

I am planning on pulling the two sticks of RAM, blowing some compressed air in and around the memory slots, and on the RAM, then re-inserting them. I am also going to make sure all the most recent drivers are installed, as well as Windows updates. I have a hard time believing the memory could be bad because I was just using it for an extended period of time before the re-image with no such issues. If the issue persists I will definitely run memtest however.
 
Update:
The issue was persistent as I was installing drivers for my machine after the re-image. I am keeping my fingers crossed, but I am almost certain that the nvidia drivers were the culprit causing the memory management bsod.
 
Further update:
@Johnb35, I should have taken your advice, after a third re-image I continued to get corrupt windows files. Upon creating a bootable usb with memtest86, over 10,000 errors were detected. I went to a local microcenter today and bought some Crucial Ballistics Sport memory, installed it, and am now running memtest86 again. The test has been running for over a half hour now with 0 errors, so I am thinking the GSkill memory was either faulty, or had compatibility issues with my mobo.
 
You can most likely stop after an hour and a half with no errors. 2 passes should be good. Glad to hear you figured it out.
 
You must log in or register to reply here.
Back
Top