Windows Explorer slow

E

Esradekan

New Member
Can anyone help me with this. While copying files from one folder to another (2 files, maybe 400meg in size), Windows explorer tells me its not responding. Then when I check CPU usage % in Task Manager, it tells me that System Idle Process is around 90%. Can anyone shed any light on why Explorer stops responding and so much resources are available?

Thanking in advance
Esra
 
Last edited by a moderator:
Please do the following on order.

1.

Please download AdwCleaner by Xplode onto your Desktop.



•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Delete.
•Confirm each time with OK
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

2.

Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.



Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Vista and Windows 7 users must right click on the hijackthis icon and click on run as. If the run as option doesn't appear then press and hold the shift key while right clicking on the icon to get it to appear.


Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

When the hijackthis log appears in a notepad file, click on the edit menu, click select all, then click on the edit menu again and click on copy. Come back to your reply and right click on your mouse and click on paste.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
OK, done what you asked, here are the log files but I can for some reason only upload two. I will attempt to upload the third one in another reply to this, if that doesnt work, will just paste it in the next reply.
 

Attachments

Hijack this log :

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:46:11 a.m., on 23/06/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16576)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Program Files\Hide Folders 2012\hf.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Auslogics\Auslogics BoostSpeed\BoostSpeed.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Ad Muncher\AdMunch.exe
C:\Program Files\******\****** Partition Master 9.2.2\bin\EpmNews.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Desktop Tray Clock\DTClock.exe
C:\Program Files\WinTV\Ir.exe
C:\Program Files\WinTV\WinTV7\WinTVTray.exe
C:\Program Files\No-IP\DUC30.exe
C:\Program Files\Windows Calendar\WinCal.exe
C:\Program Files\Windows Live\Mail\wlmail.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\HijackThis\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre8\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~1\Office15\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre8\bin\jp2ssv.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [Ad Muncher] "C:\Program Files\Ad Muncher\AdMunch.exe" /bt
O4 - HKLM\..\Run: [****** EPM tray] C:\Program Files\******\****** Partition Master 9.2.2\bin\EpmNews.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe" /MINIMIZED
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [SkinClock] C:\Program Files\Desktop Tray Clock\DTClock.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: DUC30.exe - Shortcut.lnk = C:\Program Files\No-IP\DUC30.exe
O4 - Startup: WinCal.exe - Shortcut.lnk = C:\Program Files\Windows Calendar\WinCal.exe
O4 - Global Startup: AutoStart IR.lnk = C:\Program Files\WinTV\Ir.exe
O4 - Global Startup: WinTV Recording Status.lnk = C:\Program Files\WinTV\WinTV7\WinTVTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office15\EXCEL.EXE/3000
O9 - Extra button: (no name) - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - (no file)
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{BE62AD14-A589-420E-A2CD-495C7078B4BE}: NameServer = 4.2.2.2,4.2.2.3
O17 - HKLM\System\CS1\Services\Tcpip\..\{BE62AD14-A589-420E-A2CD-495C7078B4BE}: NameServer = 4.2.2.2,4.2.2.3
O17 - HKLM\System\CS2\Services\Tcpip\..\{BE62AD14-A589-420E-A2CD-495C7078B4BE}: NameServer = 4.2.2.2,4.2.2.3
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office\Office15\MSOSB.DLL
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: FSPro Filter Service 2 (fsproflt2) - FSPro Labs - C:\Windows\system32\fsproflt2.exe
O23 - Service: HauppaugeTVServer - Hauppauge Computer Works - C:\Program Files\WinTV\TVServer\HauppaugeTVServer.exe
O23 - Service: Windows Service that emulates a Key Management Service (KMS) Server (KMSServerService) - Unknown owner - C:\Windows\KMSServerService\KMS Server Service.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe

--
End of file - 7496 bytes






Thank You for assistance, I appreciate it.
Esra
 
So now, after installing those two programs, running them and saving the log file, my computer wont start!!! I am using my number 2 PC which I would rather not use, but, my computer was set to dual boot, windows 7 and windows 8. Now it wont recognise the drive that windows 7 is on. I can get into windows 8 OK, but I really don't like windows 8. Have tried system restore and start up repair, nothing. Anyone got any ideas on what went wrong and how I can fix it? Don't really want to format :(

TIA
Esra
 
Those programs are completely safe to use. What exactly happens when you try to start your system? Does the bios detect the hard drive?
 
Yes BIOS detects it OK, but the Win8 'dual boot' doesnt detect it, or does but doesnt complete the boot into win7. But its OK, I have reluctantly set it up so that all is on Win8 now and taken dual boot away. I guess we will wait and see if the same problems occur in win8 as did in win7. But thank you very much for your help, it is greatly appreciated.

Esra
 
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