Windows Update downloaded virus

[gib65]

Hello,

I recently incurred a virus from a Windows Update--that's right, a Windows Update.

I have Windows 10 and the other day it downloaded a bunch of updates and asked me to schedule a restart. I accepted the suggested time, and when that time came, it did a reboot. When it rebooted, everything seemed fine until I went to surf the internet in Chrome. I went directly to my usual website (a trusted and innocuous discussion forum, not unlike this one) and all of a sudden, new tabs started opening up, advertizements filled the browser, warnings about being infected, etc. I quickly killed the power and booted again. This time I tried in a different browser (Firefox) and the same thing happened. Then I tried rebooting in safe mode with networking, opened IE and the same thing happened there (different website this time).

It seems like after the Windows Update, all my browsers have been hijacked, even in safe mode.

Anyway, I'd like to request some guidance with this. I'm going to try my usual method of removing viruses:

* Run rkill.
* Run MalwareBytes.
* Run Herd Protect.
* Run AdwCleaner.
* Run SuperAntiSpyware.

I always download the latest versions of these before running them.

Some assistance while I do this would be very much appreciated. Thanks.

 

[beers]

I recently incurred a virus from a Windows Update

Sounds like coincidence, perceived association does not prove causation.

We have a guide here:
http://www.computerforum.com/threads/please-read-before-requesting-malware-removal-help.224967/

 

[johnb35]

I would say you somehow infected yourself before the update and the restart enabled the malware to start. Post the requested logs and we'll go from there.

 

[gib65]

Thanks for the replies.

I wrote up a response but it was way too long to post here (with all the logs). Please go to this link to read my response:

http://www.shahspace.com/anti-malware_response.txt

Let me know if you'd still like to to follow your instructions.

 

[Agent Smith]

Bitdefender Rescue disk.

Repair install.

 

[johnb35]

Can you do a system restore back to a day before you had problems? Doubt it will fix it but it might. You have a few missing system services. Try a system restore first and then just do these 4 programs in order mentioned.

ADWcleaner
junkware removal tool
malwarebytes
OTL