Batty Chica
New Member
Hi all,
I thought I was doing the right thing by my month-old laptop by using advanced system care 4 to "deep clean" the registry, junk files, defrag, etc.
I then shutdown and it began installing windows updates (I don't remember allowing this but I guess I did).
On the following start up, it entered my Windows 7 user profile but froze during the start up. I forced shutdown by pressing power off and turned it on again, but this time it would not get passed the "welcome" loading screen. It will start in safe mode though.
I am guessing the problem may be to do with Advanced System Care accidentally deleting important files rather it being related to the windows updates.
But I guess it could also be a virus, as I have just now read that Advanced System Care may interfere with other virus software? I use Avast and MSE - but Avast, at least, seems to update every time I connect to the net.
Any advice would be greatly appreciated!
Cheers,
Heather
I thought I was doing the right thing by my month-old laptop by using advanced system care 4 to "deep clean" the registry, junk files, defrag, etc.
I then shutdown and it began installing windows updates (I don't remember allowing this but I guess I did).
On the following start up, it entered my Windows 7 user profile but froze during the start up. I forced shutdown by pressing power off and turned it on again, but this time it would not get passed the "welcome" loading screen. It will start in safe mode though.
I am guessing the problem may be to do with Advanced System Care accidentally deleting important files rather it being related to the windows updates.
But I guess it could also be a virus, as I have just now read that Advanced System Care may interfere with other virus software? I use Avast and MSE - but Avast, at least, seems to update every time I connect to the net.
Any advice would be greatly appreciated!
Cheers,
Heather