Would updating to Windows 10 Help?

MitchMatch

New Member
Okay a good update. The pop up problem stopped, I've been able to go to sites with no problems all day! To make sure should I be worried that Junkware cant run, cause besides that I seem good.
 

johnb35

Administrator
Staff member
I would like to get a list of the installed programs to see if anything is causing a conflict. I would like for you to download Ccleaner and provide a log for me. Get Ccleaner here.

https://www.piriform.com/ccleaner/download/standard

Install the program and open it up.
Click on tools on the left hand side, uninstall should be highlighted.
Click on save to text file at the bottom right.
Then open the log and copy and paste the contents in your next reply.
 

MitchMatch

New Member
- Games App - WildTangent Games 8/6/2015 1.0.3.28
7-Zip 9.20 10/30/2015
7-Zip 9.20 (x64 edition) Igor Pavlov 12/11/2013 4.53 MB 9.20.00.0
Adobe Flash Player 19 NPAPI Adobe Systems Incorporated 10/30/2015 17.9 MB 19.0.0.185
Adobe Flash Player 19 PPAPI Adobe Systems Incorporated 10/30/2015 18.4 MB 19.0.0.226
Adobe Photoshop CC 2015 Adobe Systems Incorporated 10/30/2015 1.90 GB 16.0
Advanced SystemCare 8 IObit 10/2/2015 124 MB 8.4.0
AMD Quick Stream AppEx Networks 4/1/2015 10.8 MB 3.10.4.0
Android Studio Google Inc. 3/27/2015 1.0
ATLAS Translation Standard V14.0 Trial Version FUJITSU LIMITED 9/1/2008 569 MB 14.00.0000
AVG PC TuneUp 9/1/2008
AVG PC TuneUp 2015 AVG Technologies 10/30/2015 15.0.1001.238
Big Fish: Game Manager 10/30/2015 3.3.0.2
Bonjour Apple Inc. 12/11/2013 2.00 MB 3.0.0.10
Burger Shop 2 10/30/2015
Cake Mania 3 10/30/2015
CCleaner Piriform 10/30/2015 5.11
Cheat Engine 6.4 Cheat Engine 4/18/2015 31.0 MB
CPUID CPU-Z 1.72 3/24/2015 3.73 MB
CyberLink LabelPrint CyberLink Corp. 12/11/2013 274 MB 2.5.5.6805
CyberLink Media Suite 10 CyberLink Corp. 12/11/2013 58.0 MB 10.0.5.3103
Cyberlink PhotoDirector CyberLink Corp. 12/11/2013 219 MB 3.0.3.4323
CyberLink Power2Go 8 CyberLink Corp. 12/11/2013 405 MB 8.0.5.3215
CyberLink PowerDirector 10 CyberLink Corp. 12/11/2013 615 MB 10.0.5.3215
CyberLink PowerDVD 12 CyberLink Corp. 12/11/2013 309 MB 12.0.2.3212
CyberLink YouCam CyberLink Corp. 12/11/2013 288 MB 5.0.2.3302
DAEMON Tools Pro DT Soft Ltd 10/30/2015 5.2.0.0348
Diner Dash 5: Boom 10/30/2015
Energy Star Hewlett-Packard Company 12/11/2013 5.56 MB 1.0.9
Game Booster 3 IObit 10/2/2015 14.9 MB 3.4
Games Microsoft Corporation 3/25/2015 2.0.139.0
HF pAppLoc version 1.1.1 Inquisitor 4/2/2015 2.48 MB 1.1.1
HP Connected Music (Meridian - installer) Meridian Audio Ltd 10/30/2015 608 KB 1.0
HP Documentation Hewlett-Packard 12/11/2013 161 MB 1.1.0.0
HP Registration Service Hewlett-Packard 12/11/2013 30.1 MB 1.2.7127.4628
HP SimplePass Hewlett-Packard 12/11/2013 33.8 MB 8.00.54
HP Support Information Hewlett-Packard 12/11/2013 1.69 MB 13.00.0000
IObit Malware Fighter 3 IObit 10/2/2015 55.7 MB 3.3
IObit Uninstaller IObit 10/23/2015 30.9 MB 5.0.3.171
Java 8 Update 60 Oracle Corporation 10/8/2015 88.4 MB 8.0.600.27
Java SE Development Kit 7 Update 75 (64-bit) Oracle 3/27/2015 231 MB 1.7.0.750
Jewel Quest Solitaire II 10/30/2015
Kingo ROOT version 1.3.5.2267 Kingosoft Technology Ltd. 3/28/2015 52.2 MB 1.3.5.2267
Mail, Calendar, and People 8/8/2015
Malwarebytes Anti-Exploit version 1.07.1.1015 Malwarebytes 10/8/2015 9.95 MB 1.07.1.1015
Malwarebytes Anti-Malware version 2.2.0.1024 Malwarebytes 10/28/2015 66.1 MB 2.2.0.1024
Maps Microsoft Corporation 3/25/2015 2.1.3230.2048
MediaMonkey 4.1 Ventis Media Inc. 3/24/2015 54.2 MB 4.1
MEGAsync Mega Limited 10/30/2015
Microsoft Office 365 ProPlus - en-us Microsoft Corporation 9/4/2015 15.0.4745.1002
Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Corporation 12/11/2013 1.92 MB 3.1.0000
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 12/11/2013 4.84 MB 8.0.59193
Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Corporation 8/24/2013 7.00 MB 8.0.56336
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Corporation 8/24/2013 13.2 MB 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Corporation 4/7/2015 13.2 MB 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Corporation 8/24/2013 10.2 MB 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Corporation 12/11/2013 10.1 MB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 4/7/2015 10.1 MB 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Microsoft Corporation 9/21/2015 13.8 MB 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft Corporation 9/21/2015 11.1 MB 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Microsoft Corporation 10/30/2015 20.5 MB 11.0.61030.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Microsoft Corporation 10/30/2015 17.3 MB 11.0.61030.0
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 Microsoft Corporation 10/30/2015 20.5 MB 12.0.30501.0
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 Microsoft Corporation 10/30/2015 17.1 MB 12.0.30501.0
Microsoft Windows Application Compatibility Database 4/2/2015
MotioninJoy Gamepad tool 0.7.1001 www.motioninjoy.com 10/24/2015 3.89 MB 0.7.1001
Mozilla Firefox 41.0.2 (x86 en-US) Mozilla 10/30/2015 85.7 MB 41.0.2
Mozilla Maintenance Service Mozilla 10/30/2015 250 KB 41.0.2
Nexon Game Manager 10/30/2015
NVIDIA PhysX NVIDIA Corporation 3/29/2015 69.6 MB 9.12.1031
NVIDIA PhysX (Legacy) NVIDIA Corporation 7/28/2015 42.2 MB 9.13.0604
OpenAL 10/30/2015
Opera Stable 32.0.1948.69 Opera Software 10/30/2015 32.0.1948.69
PCSX2 - Playstation 2 Emulator 10/30/2015
piaip AppLocale MS 4/2/2015 3.61 MB 1.0.0
Pinger Pinger Inc. 10/30/2015 1.1.1.2
Pixelformer Qualibyte Software 10/30/2015 0.9.6.3 RC3
Qualcomm Atheros Driver Installation Program Qualcomm Atheros 12/11/2013 10.0
RadeonPro 1.0 (Build 1.1.1.0) 8/7/2015 26.5 MB
Raptr 10/30/2015
Reader Microsoft Corporation 8/10/2015 6.4.9926.17994
Realtek Card Reader Realtek Semiconductor Corp. 12/11/2013 6.2.9200.29068
Realtek Ethernet Controller Driver Realtek 12/11/2013 8.20.815.2013
Realtek High Definition Audio Driver Realtek Semiconductor Corp. 10/30/2015 6.0.1.7614
Recuva Piriform 5/6/2015 1.37
RGSS-RTP Standard Enterbrain 4/2/2015 1.04
RivaTuner Statistics Server 6.3.0 Unwinder 10/30/2015 6.3.0
Smart Defrag 4 IObit 10/2/2015 26.9 MB 4.2
Start Menu 8 IObit 10/2/2015 29.6 MB 2.3.0.0
Steam Valve Corporation 10/30/2015 2.10.91.91
SUPERAntiSpyware SUPERAntiSpyware.com 10/8/2015 55.5 MB 6.0.1206
Surfing Protection IObit 10/2/2015 11.9 MB 1.2
System Requirements Lab Husdawg, LLC 3/24/2015 562 KB 6.1.1.0
Taptiles Microsoft Studios 3/25/2015 2.4.1412.201
Unity Web Player Unity Technologies ApS 10/7/2015 12.0 MB 4.6.4f1
Update for Japanese Microsoft IME Postal Code Dictionary Microsoft Corporation 6/9/2015 7.60 MB 15.0.1759
Update for Japanese Microsoft IME Standard Dictionary Microsoft Corporation 6/13/2015 40.3 MB 15.0.1215
Update for Japanese Microsoft IME Standard Extended Dictionary Microsoft Corporation 6/9/2015 11.5 MB 15.0.1215
Video Microsoft Corporation 6/4/2015 2.6.441.0
Visual Studio 2012 x64 Redistributables AVG Technologies 3/26/2015 12.9 MB 14.0.0.1
Visual Studio 2012 x86 Redistributables AVG Technologies CZ, s.r.o. 3/26/2015 10.5 MB 14.0.0.1
WildTangent Games WildTangent 10/30/2015 1.0.4.0
Windows Alarms Microsoft Corporation 3/25/2015 6.3.9654.20335
Windows Calculator Microsoft Corporation 3/25/2015 6.3.9600.20278
Windows Live Essentials Microsoft Corporation 12/11/2013 16.4.3508.0205
Windows Reading List Microsoft Corporation 8/14/2015 6.3.9654.20947
Windows Scan Microsoft Corporation 3/25/2015 6.3.9654.17133
Windows Sound Recorder Microsoft Corporation 3/25/2015 6.3.9600.20280
WinRAR 5.21 (64-bit) win.rar GmbH 6/19/2015 5.21.0
Wordament Microsoft Studios 6/18/2015 2.8.4.0
 

johnb35

Administrator
Staff member
I highly recommend uninstalling the following programs.

Advanced SystemCare 8 IObit 10/2/2015 124 MB 8.4.0
AVG PC TuneUp 9/1/2008
AVG PC TuneUp 2015 AVG Technologies 10/30/2015 15.0.1001.238
Game Booster 3 IObit 10/2/2015 14.9 MB 3.4
IObit Malware Fighter 3 IObit 10/2/2015 55.7 MB 3.3
IObit Uninstaller IObit 10/23/2015 30.9 MB 5.0.3.171
Smart Defrag 4 IObit 10/2/2015 26.9 MB 4.2
Start Menu 8 IObit 10/2/2015 29.6 MB 2.3.0.0

Download and use Classic Shell for your windows 8 start menu.
 

MitchMatch

New Member
Ok sorry for the wait. I got rid of the programs then tried Junkware again with no luck. Wanna ask would backing up then doing a clean wipe help? I thinks thats what the Recovery Image drive is for.
 

MitchMatch

New Member
Ok hoping not to sound too dumb here, but how do I use the recovery image? I mean I know it's under my drive but thats about it.
 

johnb35

Administrator
Staff member
What is the model of HP you have? You can either access the recovery manager by pressing F10 at bootup or there should be an option for it under HP in the start menu program list.
 
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