"your computer is infected"

R

Ready

New Member
I am trying to help a friend with her laptop. She has had this going on for a long time. I thought the first step would be to install hijack this and post a report. I am unable to install it. I have tried going into safe mode and the admin logon but I cannot install it (or maybe anything). I have not seen this before. Why would I not be able to install this? :confused:

thanks
 
Try booting into safe mode like you have and run the anti-virus that she has already on her computer (AVG, Norton, Avast, etc.). Once the scan completes see what shows up. If she doesn't have anti-virus then try this malware tool called Malwarebytes. You can easily install it in safe mode using the internet or putting it on a flash drive. Then if problems persist I would do a hijack this log.
 
This is that fake one that just keeps popping up. I had something like this on my pc a few years ago. I got rid of it I think with that malwarebytes, but I cannot install it so I don't know how I can get rid of it.....or anything. I have no idea why I it doesn't install things. And the normal mode has full rights so I should've been able to install on that logon also. :confused:

thanks
 
Ready said:
This is that fake one that just keeps popping up. I had something like this on my pc a few years ago. I got rid of it I think with that malwarebytes, but I cannot install it so I don't know how I can get rid of it.....or anything. I have no idea why I it doesn't install things. And the normal mode has full rights so I should've been able to install on that logon also. :confused:

thanks
Click to expand...

Boot into safe mode and install Malwarebytes. There should be no problem installing seeing as all modules that aren't supposed to be loaded aren't in safe mode.
 
Nope, double click on it, highlight it in explorer and click enter on the keyboard. does nothing. :confused:

I see the setup exe in taskmgr but it doesn't do any actual setup! :confused: :confused: :confused: :confused: :confused:
 
So you can't install anything in safe mode? If the infection is that bad then you might have to consider doing a full re-install.
 
Well, if im not mistaken there might be another way to fix this... pull the drive, put the drive as a slave in a spare system, and run malwarebytes from a working install of xp/vista/etc. Edit: Hopefully the laptop drive is sata since those use standard desktop connectors, if not... well then reformatting is essentially the only other option, other than possibly trying a bootable antivirus.
 
JTM said:
Make sure you get her data off that she needs before re-formating.
Click to expand...

Make sure you scan the files too before restoring them to a clean(ed) system.


bomberboysk said:
Well, if im not mistaken there might be another way to fix this... pull the drive, put the drive as a slave in a spare system, and run malwarebytes from a working install of xp/vista/etc.
Click to expand...

This is probably the best course of action if you have the ability.
 
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