WD Western Digital External Hard Drive 320GB Passport Won't Work - WHY?

Discussion in 'Computer Memory and Hard Drives' started by Pauly73Drifter, Mar 14, 2008.

  1. Pauly73Drifter

    Pauly73Drifter New Member

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    Hi guys, I just purchased one of these: http://www.wdc.com/en/products/Products.asp?DriveID=391

    Now I have 2 computers that I want to transfer files between. 1 being a SATA HD and the other being IDE HD. I was told that these external passports work on XP and above. Both of my computers are Windows XP. When I connect it to my SATA it starts up but then on the IDE it states USB Device not recognized. I have tried downloading drivers and stuff but still nothing.

    Does anyone know how to connect this to an IDE HD computer with XP?

    Cheers, all help is highly appreciated!
     
  2. cRABu

    cRABu New Member

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    if you ask me, it's a matter of getting the right driver
     
  3. SirKenin

    SirKenin banned

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    And if you ask someone that has a clue, there's no driver needed for XP. It will just automatically detect. If it doesn't, it could be a USB issue, XP issue or even an issue with the portable drive itself.

    If Mr. Google comes along you might get lucky and get a copy and paste tutorial, but what you'll want to do is enter a new environment variable in the advanced computer properties named "devmgr_show_nonpresent_devices" with a value of 1, then show hidden devices in the control panel and delete any references to hardware, particularly drives and USB devices, that no longer exist. Better yet, delete all the USB devices and controllers, hidden or otherwise. Power down the computer and leave it unplugged for five minutes. Power up again, let the USB devices reinstall and then try plugging in your USB drive.
     
  4. oregon

    oregon New Member

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    1,589
    What type of filesystem is it? It is probably FAT32, and therefore should not be a problem. If not though, reformat to FAT32 (or NTFS if you only use windows).

    Also check in device manager and see if it shows up there, but is not mounting in
    Windows explorer. I had this problem, and I think I just unplugged and replugged the passport. If not though, see if you can manually mount it. Also try the other usb ports.

    The type of hard drive in your computers should not affect anything. It is probably some other problem, hopefully one of the above.
     
  5. dznutz

    dznutz New Member

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    818
    did you try the usb ports on the backside?
     
  6. PC eye

    PC eye banned

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    The type of drive has nothing at all to do with it. The move from one system to another plays a role if the second was off when first plugged in. Without seeing the installer appear the drive will remain invisible to Windows while detected by the bios.

    With the default information showing Windows and Mac support the partition type on WD models is generally Fat32. Once you reformat that to NTFS on one system it will also appear as a new logical on the next once detected. Wait until Windows is fully loaded on the second system before plugging it in. That seems to work the best while still having the Fat32 type partition on them.

    The installation screen may not be the exact same from being a different model. But it should see very much the same options you can uncheck if not wanted.

    [​IMG]
     
  7. SirKenin

    SirKenin banned

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    Probably not much sense in telling Mr. Screenshots that his post is meaningless because you'll never see that screen he's posting until you get the device to recognize, which has absolutely nothing to do with any WD software.

    Meh. No use trying to explain it to him either or we'll just get spammed with more irrelevant Google links and copy-and-pastes.
     
  8. PC eye

    PC eye banned

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    What was all that crap and fabrication on your part?! :rolleyes:

    "deleting all usb devices"? Total nonsense!

    With the original Fat32 type partition you need to see the install screen come up. You'll notice the WD logo for the particular usb model used here while the one for the Passport model should look close to that.

    In XP the process of simply plugging the drive's usb cable into a rear port saw the installation screen appear right following the detection by Windows of the new device being added. Unless you have a bad port on the board that should come up promptly.

    One other thing to be sure of is seeing that all files on the drive are still intact. With it plugged into the first system if you haven't got it running on the second browse the drive itself to verify that all original files are present. Not caring one way or another if this gets under Mr. Fabricator's collar the files should look like what is seen in the image here.

    [​IMG]
     
  9. SirKenin

    SirKenin banned

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    4,702
    Before anything, the drive must be detected. That starts with the controller in the Passport. It can't detect what the controller is, so it says "unknown device". The file system has nothing to do with it.

    The same "USB device not recognized" message also occurs with mice, USB keyboards, etc. Resetting the computer by pulling the power from it for five minutes is a well documented trick to resetting the USB ports.

    The next thing is that Windows stores all the drivers for USB devices that were ever plugged into the system. The best example I saw of this was at a client of mine that runs a printing shop. People bring their USB keys in with their materials on it. After they leave, all the entries are still left in the device manager, although they're hidden. Eventually it started causing problems so I had to go in and manually delete them all, but there were a zillion of them.

    That's where the devmgr command comes in handy. By default, Windows won't show most hidden devices in normal mode, even if you tell it to in the Device Manager drop down menu. That command will (after which you then select the show hidden devices item in the DM).

    After you go through and delete all the devices that are no longer there (they're faded out) including the volume shadow copies, you restart the machine, then power up the WD and plug it in. Once it detects the controller in the cabinet you're off to the races. THEN, and only then, can you worry about all the nonsense you posted.
     
  10. PC eye

    PC eye banned

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    Why would anyone want to trash Windows and end up seeing yellow marked usb host controllers and other items foobar when they are far better off reviewing actual support information seen at WD not your fabrications?!

    Problems with a WD Passport drive not spinning up, not being recognized, and/or clicking upon power up.[​IMG] Question Why does a WD Passport drive click or not spin up when connected to a USB port?[​IMG] Answer Problem:
    The WD Passport drive either does not spin up or tries to spin but clicks when it is connected to a USB port.

    Cause:
    There may not be enough power currently supplied to the machine's USB port. Some computer systems only supply 500mA of power through USB ports. The WD Passport hard drive requires a little over 1000mA of power at spin up.

    Solution:
    Try the Passport drive on another USB port or another computer. If the Passport drive is connected to a USB hub, try connecting it directly to the computer's USB port. If the drive is connected to a PCMCIA (PC Card) on a notebook computer, the drive may only function properly if you power it with the optional power adapter (Silver Passport) or a USB 2.0 Power Booster Cable (Black or Colored Passport). If you decide to use a third-party USB cable to connect the drive to the computer, the cable may not be able to transfer enough power to the drive (This includes USB "reel" cables and extension cables). Western Digital offers an optional power adaptor and an optional USB 2.0 Power Booster cable (the USB 2.0 Power Booster cable has two USB connectors that plug into the computer instead of one).

    http://wdc.custhelp.com/cgi-bin/wdc...GRyaXZlIG5vdCBkZXRlY3RlZA**&p_li=&p_topview=1


    The drive is funtioning well on one system showing that there is likely some other reason why it may not on the second pc. You first have to find out what that is without trashing the current installation.
     
  11. StrangleHold

    StrangleHold Moderator Staff Member

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    You have to be joking, you really think uninstallng your USB controllers and letting windows reinstall them and deleting your old USB device drivers is going to trash Windows. Give me some reason how this is going to happen?
     
  12. PC eye

    PC eye banned

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    21,116
    With XP? That's a lot more likely then you may realize. You'll notice that it wasn't detected on one system seeing an ide drive over the other running a sata suggesting an older system maybe only seeing 2 usb ports and a lower 500 micro amps on the usb bus.

    The newer updated boards now seeing 4, 6, 8 usb ports have a beefed up bus there since usb devices are used far more commonly now then years back. 1000 micro amps! You can toy with removing items in the device manager all day and not solve the actual problem.
     
  13. StrangleHold

    StrangleHold Moderator Staff Member

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    You said alot but didnt answer the question, how is reinstalling the USB drivers and deleting old USB device drivers going to trash windows. Tell me!
     
  14. SirKenin

    SirKenin banned

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    lol. The guy is clueless Stranglehold. The OP says the problem is "unknown device" so what does he do? Posts a quote for spin up or clicking problems and suggests the OP is better off reading "actual support information". lmao. Maybe, if his copy and paste was even REMOTELY relevant to the problem at hand. :D

    And yeah, removing drivers and letting the system reinstall is quite often a great fix for driver issues. And the microamps thing? Only pertinent if the USB cable was powering the device. That's what the included powersupply is for though, so you don't have to worry about power issues from a USB port on the computer (it's different if you use a really long extension, which won't be an issue here.)

    Remember the old adage "if you hand a fool enough rope eventually he'll hang himself"? lol. Kinda the same thing with PCeye.
     
    Last edited: Mar 15, 2008
  15. PC eye

    PC eye banned

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    21,116
    Simply take a look in the device manager itself where a working external usb drive is working already to see what?

    [​IMG]

    The WD software doesn't install any usb drivers while those items can be plainly seen.
     
  16. SirKenin

    SirKenin banned

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    4,702
    To see that you're completely out to lunch and not grasping the basic concept that nobody gives a good god damn if your drive is working or not, just the same as we don't give a crap about your dumbass irrelevant screenshots, Google hacks, irrelevant copy and pastes and completely useless Google Image Search productions.

    Nobody cares PCeye. You've proven in numerous threads you're so far out in left field they'll have to send a HUEY to come and get you if anyone ever gets any sort of inkling of a notion to do so.

    The issue at hand is that his doesn't, that the tips and tricks others gave him will do no harm, only good, that you're only bashing them because you're struggling to regain what little "credibility" you may have thought you had and that none of your contributions were even remotely correct, current or pertinent. What happens on your computer, nobody cares even somewhat except maybe you.
     
    Last edited: Mar 15, 2008
  17. PC eye

    PC eye banned

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    21,116
    I'm afraid you just proved you are "lost in space". I would certainly lean towards the manufacturer's own knowledge base for troubleshooting then listen to any of the nonsense and waste of time tearing up threads you seem to favor. :rolleyes:
     
  18. StrangleHold

    StrangleHold Moderator Staff Member

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    Cute screenshot, this is the third time I am asking the same question and you still havent answered. HOW DOES REINSTALLING YOUR USB DRIVERS AND DELETING OLD USB DEVICE DRIVERS TRASH WINDOWS. I am really curious because I,ve done it many times.
     
  19. StrangleHold

    StrangleHold Moderator Staff Member

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    It seems like when your at a loss of words your posts turn into-Its over your head- Your lost there- You missed the point- Thread jumping, give me a break. If you make a statement that you cant backup the best thing to do is not make it and quite crying like a baby or go Google crazy.
     
    Last edited: Mar 15, 2008
  20. PC eye

    PC eye banned

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    21,116
    You could reinstall Windows completely and still see the exact same problem where the drive simply won't be detected. With no usb drivers being installed that also points to a total waste of time unless you are seeing yellow marks on the usb host and other items in that catagory. Try uninstalling all usb items and then got stuck seeing that.
     

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