Computer will not shutdown (windows 7)

[jman2k7live]

Hi guys. every now and then (it usually happens after i insert a cd or something to the usb drive or play a game) my computer will not shutdown. I press shutdown and the computer will hang on the shutdown screen with that circle thing spinning. Then after 15 minutes or so the computer will manually shutdown and restart by itself and when i log in again it tells me that windows has recovered from an unexpected shutdown or something like that.
here is what the message looks like:
Problem signature:

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA800792B040
BCP4: FFFFF80000B9C510
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051210-38469-01.dmp
C:\Users\Jamal\AppData\Local\Temp\WER-67688-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

 

[Quiltface]

try to boot into safe mode and recreate the problem... if you cannot recreate the problem it may be a driver issue.

In that case I might suggest updating your drivers one by one and seeing if that fixes the problem... probably video card then maybe audio card... after that it would be a crap shoot.

First see if you can recreate the problem in safe and if not do it normal and tell us what exactly is causing the crash.

 

[jman2k7live]

try to boot into safe mode and recreate the problem... if you cannot recreate the problem it may be a driver issue.

In that case I might suggest updating your drivers one by one and seeing if that fixes the problem... probably video card then maybe audio card... after that it would be a crap shoot.

First see if you can recreate the problem in safe and if not do it normal and tell us what exactly is causing the crash.

thanks i will try that right away. and i forgot to say that i also did a full system recovery with the cd i bought from gateway on my computer hoping that it would solve my problem but it did not.