Intel Boot Agent - Can't start operating system

BrewVegas

New Member
I'm working on an HP Pavilion dv6000 laptop and just reloaded the operating system from the factory partition with the F11 function. Everything was great.

I ran all the windows updates (reboot), installed AVG (reboot), installed Office 2007 (reboot), ran updates again THEN...this happens.

At about 38 seconds into the video the Intel Boot Agent starts, but never gets anywhere. After the video ends, it repeats the same process over and over.

Anybody got any ideas? This is my coworkers computer and she brought it to me (the computer guy) to fix!

[YT]LAEwyXbASZI[/YT]
 
looks like it cant find the hard drive. try reseating the hard drive and see if that fixes it.

otherwise go into the bios and see if it even recognizes the hard drive.

lets get that far and post back.
 
Hi!

I reseated the HD, and still the same. The boot order is CD-ROM Boot, Floppy Boot, Internal Network Ada[ter Boot (Disabled).

Should the hard drive be in there?

Thanks!!!
 
yes it should... see if you can replace internal network with hard drive... if you cant see it then it doesnt seem to be recognizing the hard drive.

could be the drive... could be the connector on the laptop... if you have another hard drive you could swap that would be good.
 
When I selected internal network, the only option was to enable or disable. I looked in boot-order and pushed Hard Drive to the top, but that didn't seem to make a differnence.
 
in the bios there should be a list of hard drives connected to your machine... outside of the boot order. confirm that your computer can see the drive.

do you have a windows cd?
 
I just fixed a computer with this similar problem.

What I had to to was first run the the repair disk and install the original boot loader. Use a repair disk that corresponds to the operating system installed on the computer, ie., XP, Vista, or 7. To boot using the CD/DVD, make sure in your BIOS boot order, CD/DVD drive is listed as one of the options. Make sure you have the CD/DVD in the drive.

After you successfully boot into the disk, make your way to the "repair" section. What you are going to want to find is an option that says something like "fix startup." Run it, and reboot.

With any luck, provided its similar to my problem, you will be able to boot into windows. There was however another step to my repair, the partitions were not labeled with the correct drive letter path. You will be able to tell that this is the case if;

-After windows loads, you will be at a blank screen with only a mouse cursor in the center.
-"Loading your desktop" or "Preparing your desktop" loading screens are abnormally long.

If this is the case, you are still able to use Ctrl+Alt+ Del. Press these down. Start task manager. When in the Task Manager, navigate to the processes tab. At the bottom of this window, there will be a "new task" button. Type "cmd.exe" (exclude the quotations). A black box should appear. in this box, type "regedit32.exe" (again, quotations).

A new window will appear. From here, use the left navigation to find ;

HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices

Now find the drive letter you want to change to (new). Look for "\DosDevices\C:".
Right-click \DosDevices\C:, and then click Rename. To change the letter, simply type a different letter in place of "C" . (NOTE- You are going to want to change the drive letter to a letter currently not being used by any drive. Try drive letter "v", so you can shuffle the drives around.)

For example. If I have Drive W and Drive K. If I want to switch these letters, I have to first change one of them, lets say Drive W, to some other letter that is not K. Ill change it to Drive P. This now frees up the letter W. I can now rename Drive K to Drive W. Now the letter K is free. I now rename Drive P to Drive K. I now have switched the original Drive W to Drive K, and the original Drive K to Drive W. Drive letter "P", was only used to free up letters W and K.

In my case, my boot partition and my regular partition were switched, as in, my E drive should have been my C drive, and vise versa. So if this is the case for you, you most likely will have a C drive and some other letter. Your C partition should be your regular data partition (this will be the larger of the two). The smaller partition should be the other letter (whichever your system uses), and this should be your boot partition.

This is what fixed my clients problem. I hope this helps.
 
Thats where i was getting at with the XP cd... to fix the MBR (nice name by the way)

but also go under diagnostics and see if it actually lists your hard drive as connected... can you hear or feel the hard drive spin as you turn the computer on?
 
WOW...thanks. The only problem is that the button to open the DVD player is broken. You can only eject the disk from within "my computer" right click on the disk drive the select eject.
 
WOW...thanks. The only problem is that the button to open the DVD player is broken. You can only eject the disk from within "my computer" right click on the disk drive the select eject.

There is usually a pinhole right under the tray for the drive, try to find a paper clip and straighten it out. Push the paper clip straight in, and it should pop open. :good:
 
The paper clip worked, thanks. But, my coworker decided to buy a new 14" HP laptop at Office Depot for $529 ($200 off) and it has an i5 & 4GB ram. I think she could sell it once fixed for at least $200.
 
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