Problems Connecting to Virgin Wireless.

J

jane460

New Member
I'm not very computer literate and would like some help connecting to my partner's virgin wireless. He is able to connect to the wireless fine, and I am also able to connect using my netbook. However I'm having problems connecting using my main laptop. I am able to find the network on the "connect to a network" option and the password works fine. It says "successfully connected to..." and the signal strength is excellent. However, skype won't sign in and when i try to open google chrome it just says "this webpage is not available". When I go to the network and sharing center it says "there might be a problem with one of the network adapters on this computer". I don't know what to do about this, can anyone make any suggestions?
 
yes, i have been using this laptop without problems on other wireless networks before i moved in to this apartment yesterday. if there is any other information i could give you, I would be very happy to do this.
 
Are you getting Ip address and dns server addresses automatically? What operating system are you using?
 
I'm using windows vista. I have just checked and I am set to obtain IP and DNS addresses automatically. I've just phoned virgin and they said nothing is wrong with the connection but my computer settings need to be changed, they want £60 to tell me how to do this. I can't really afford to do that at the moment.
 
click on start, click the search box, type cmd hit enter, when the black screen pops up, type ipconfig /all hit enter.


Give me the info listed under wireless lan adapter.
 
connection-specific DNS Suffix:
Link-local IPv6 Address: fe80::12d:873f:ce14:a8f6%11
IPv4 Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway 192.168.0.1
 
You should have gotten a long page of results with another section for wireless lan adapter at the bottom. did you do ipconfig /all or just ipconfig? Do ipconfig /all making sure there is a space between the G and /

Need to make sure you are getting assigned dns servers as well.
 
Is this what you need?:

Connection-specific DNS Suffix:
Description: Atheros AR5007 802.11b/g Wifi Adapter
Physical Address 00-22-68-B8-74-34
DHCP Enabled: Yes
Autoconfiguration Enabled:yes
Link-local IPv6 Address: fe80::12d:873f:ce14:a8f6%11(Preferred)
Subnet Mask: 255.255.255.0(Preferred)
Lease Obtained: 21 April 2011 15:150:00
Lease Expires: 21 April 2011 16:49:59
Default Gateway 192.168.0.1
DHCP Server: 192.168.0.1
DHCPv6 IAID: 352330344
DHCPv6 Client DUID: 00-01-00-01-10-1f-3d-99-00-1E-EC-8B-88-4B
DNS Servers:194.168.4.100
194.168.8.100
NetBIOS over tcpip: Enabled.

The other results are for tunnel and Ethernet adapters.
 
the other thing to say, is that at the top of this black screen it says:
IP routing Enabled: no
Wins proxy Enabled: no.

I'm not sure if these should be enabled?
 
Ok, it looks like you are having an IP address issue. The dhcp server address is 192.168.0.1 It says your ip address is 192.168.0.3 which is a totally different network.

The ip address you should be getting should be between 192.168.0.100 and 192.168.0.149

Set the ip address manually to 192.168.0.110 and see if you can get online.
 
Go into the network and sharing center, click on view status next to the wireless network connection. When the box appears click on properties under activities. When the network properties box comes up, highlight internet protocol version 4(tcp/ipv4) then click on properties.

click on the box that says use the following ip address and enter these numbers in the boxes.

ip address - 192.168.0.110
subnet mask - 255.255.255.0
default gateway - 192.168.0.1

Then you will need to enter the dns servers as well at the bottom.

preferred - 194.168.4.100
alternate - 194.168.8.100

then click ok to get out of it all.

If that don't work then I don't know to tell you to do.
 
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