new computer fails help please

[johnb35]

This is a driver issue, but can be a software issue as well. Make sure all drivers are updated and make sure windows is fully updated as well.

 

[buddha548]

This is a driver issue, but can be a software issue as well. Make sure all drivers are updated and make sure windows is fully updated as well.

anyway to know what driver is causing this problem?

 

[johnb35]

Not really. You running windows 7 64bit?

Go here

http://www.asus.com/Motherboards/AMD_AM3Plus/M5A87/#download

and download and install the latest drivers for

1. chipset
2. lan
3. audio
4. USB

Then go here to download the lastest driver for your video card.

http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx

 

[johnb35]

Also noticed there is a bios update on Asus's site, version 0502. It's supposed to improve memory capatibility. Dated 6-21-2011. Not sure if you have updated to this version or not.

 

[buddha548]

Not really. You running windows 7 64bit?

Go here

http://www.asus.com/Motherboards/AMD_AM3Plus/M5A87/#download

and download and install the latest drivers for

1. chipset
2. lan
3. audio
4. USB

Then go here to download the lastest driver for your video card.

http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx

i have all these installed

are you sure this is not a hardware problem?

edit// the computer is not turning on now the dram light is on

2nd edit// turned on this time and froze on the start windows normally screen

restarted again and went to bios and froze there

 

[johnb35]

Could be hardware/memory related. But will be hard to track down which it is.

I would first start out by borrowing a friends power supply to rule that out since you are getting wrong outputs on yours.

 

[buddha548]

Could be hardware/memory related. But will be hard to track down which it is.

I would first start out by borrowing a friends power supply to rule that out since you are getting wrong outputs on yours.

unfortunately i will not be able to get anther psu without rmaing my current one

this is extremely frustrating

 

[johnb35]

Let me ask you this. What are you using to get the voltages from the psu? Do you have something like this? or a voltage meter?

http://www.newegg.com/Product/Product.aspx?Item=N82E16899705003

 

[buddha548]

Let me ask you this. What are you using to get the voltages from the psu? Do you have something like this? or a voltage meter?

http://www.newegg.com/Product/Product.aspx?Item=N82E16899705003

i used software aida64

i do have a multi meter but it is at work if i need to retest with an actual meter i can

 

[johnb35]

I don't trust Aida all that well especially for psu voltages. Either use a multimeter or psu tester.

 

[buddha548]

I don't trust Aida all that well especially for psu voltages. Either use a multimeter or psu tester.

i see ok i will test it with a multimeter tomorrow

would the high -5v cause these problems?

 

[johnb35]

Wrong voltages will cause random issues.

 

[buddha548]

Wrong voltages will cause random issues.

what is the -5v used for?

 

[johnb35]

According to one website, its used for older motherboards and some expansions cards. However, all voltages needs to be within specs and the -7.7 volts is not within specs of the psu.