Computer runs slow

MoOoG

MoOoG

New Member
Hi!
I own a laptop HP ProBook 4730s with original Windows 7 Professional N sp1. Before I installed this Windows I had a Trojan Horse and lots of problems with computer - the processor ran all 4 cores on maximum and it was very slow, i also couldn't connect to the internet. Thatwhy I installed new Windows (original) and updated all drivers except BIOS - I didn't delete one partition, where i keep my documents and other stuff but i checked it with SpyBoot S&D and it was ok. I'm also installing latest Win updates and I have TuneUp utilities to maximum the performance, but my computer is still slow.
Sometimes it happens that computer freezes for few seconds and when the screen goes black and comes back i get a message that Display driver has stopped working... On google Chrome the pages are opening slow, programs are opening slow, I play leage of legends and it's also slower than on the last windows (without trojan ofcourse). Sometimes the ventilator is very loud.

I don't know what else should i check... Any help or ideas would be apreciated :)
 
Just how old is this laptop? it would have been best to backup your documents and then do a fresh install of windows 7. I have never used tuneup so I can't say much about that, but I really don't believe those programs really "help with performance" , but I could be wrong. I asked about how old the laptop was because maybe your HDD could be giving you problems. (this is just a thought) how does the computer run in safe mode? Have you also ran any software apps in safe mode? other things to look at would be what is starting up under msconfig when doing a CNTRL R and looking under startup, but if you just installed windows on it - I wouldn't think you would have much going on.

Would it would be a hassel for you to backup your data somehow and then do a fresh install once more to see what the outcome would be?
 
In my experience, Tune up utilities slows down your PC more than it benifits it, so remove that. Remove any programs you do not need. Remove any documents you do not need. What antivirus do you use? If it is something like Norton, get rid of that and put microsoft security essentials on it. Download CCleaner and run a clean and registry fix. If this fails, perform a recovery/rebuild.
 
Junglist0682 said:
Just how old is this laptop? it would have been best to backup your documents and then do a fresh install of windows 7. I have never used tuneup so I can't say much about that, but I really don't believe those programs really "help with performance" , but I could be wrong. I asked about how old the laptop was because maybe your HDD could be giving you problems. (this is just a thought) how does the computer run in safe mode? Have you also ran any software apps in safe mode? other things to look at would be what is starting up under msconfig when doing a CNTRL R and looking under startup, but if you just installed windows on it - I wouldn't think you would have much going on.

Would it would be a hassel for you to backup your data somehow and then do a fresh install once more to see what the outcome would be?
Click to expand...

The computer isn't a year old. Under msconfig I run only important processes so I think there shouldn't be a problem. About the tuneup utilities, I'm also not really sure if it gives any results btw. But i tried to run the disk-check that this software is offering but it didn't find any errors. Any other way I could check this?

I will try how the softwares run in safe mode (I never tried that one before).

Hmm.. backing up the files I keep could be a problem, because I have lots of videos, music and files for school. But if nothing else helps, I will have to do that (but i need to store them somewhere).

AntimatterAsh said:
In my experience, Tune up utilities slows down your PC more than it benifits it, so remove that. Remove any programs you do not need. Remove any documents you do not need. What antivirus do you use? If it is something like Norton, get rid of that and put microsoft security essentials on it. Download CCleaner and run a clean and registry fix. If this fails, perform a recovery/rebuild.
Click to expand...

The problem is before I installed new windows (and before i got trojan horse) I could run many softwares at once (also tuneup utilities) and the computer was working well! I run microsoft security essentials.
I downloaded CCleaner and I think computer runs a bit faster, but it's still not what it should be.

Any possibility I have a problem with drivers? How could I check that?
 
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MoOoG said:
The computer isn't a year old. Under msconfig I run only important processes so I think there shouldn't be a problem. About the tuneup utilities, I'm also not really sure if it gives any results btw. But i tried to run the disk-check that this software is offering but it didn't find any errors. Any other way I could check this?

I will try how the softwares run in safe mode (I never tried that one before).

Hmm.. backing up the files I keep could be a problem, because I have lots of videos, music and files for school. But if nothing else helps, I will have to do that (but i need to store them somewhere).



The problem is before I installed new windows (and before i got trojan horse) I could run many softwares at once (also tuneup utilities) and the computer was working well! I run microsoft security essentials.
I downloaded CCleaner and I think computer runs a bit faster, but it's still not what it should be.

Any possibility I have a problem with drivers? How could I check that?
Click to expand...

Just and FYI: it would be best to purchase an external drive when you have a chance. The last thing you really want is your HDD failing on you and you not having any sort of backup. I am not to sure of any other way how you could go about checking your disk drive. I mean you could use windows to check for any disk errors, but maybe we are missing something here and maybe someone else would be able to provide more insight on something that we may have missed.

*edited*

CCleaner is a nice program to help get rid of unwanted files that may be just taking up space. This program does also do a great job on helping with some performance. Have you ran malwarebytes?
 
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Junglist0682 said:
Just and FYI: it would be best to purchase an external drive when you have a chance. The last thing you really want is your HDD failing on you and you not having any sort of backup. I am not to sure of any other way how you could go about checking your disk drive. I mean you could use windows to check for any disk errors, but maybe we are missing something here and maybe someone else would be able to provide more insight on something that we may have missed.

*edited*

CCleaner is a nice program to help get rid of unwanted files that may be just taking up space. This program does also do a great job on helping with some performance. Have you ran malwarebytes?
Click to expand...

Doesn't malwarebytes do the same job as MS essentials? :) I know this software, but i don't use it atm.
 
MoOoG said:
Doesn't malwarebytes do the same job as MS essentials? :) I know this software, but i don't use it atm.
Click to expand...

Not every AV picks up everything. You would be surprised and what Malwarebytes can find at times. :good:

*edited*

Now if that comes back clean the only thing that I could think of is maybe your RAM is bad? There is also a way to test it out by using memtest86 (it is best to let it run for a few good hours)

Should it come back fine then I no longer have any other information on what else could be done to help look into why your laptop may be running slow.
 
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Junglist0682 said:
Not every AV picks up everything. You would be surprised and what Malwarebytes can find at times. :good:

*edited*

Now if that comes back clean the only thing that I could think of is maybe your RAM is bad? There is also a way to test it out by using memtest86 (it is best to let it run for a few good hours)

Should it come back fine then I no longer have any other information on what else could be done to help look into why your laptop may be running slow.
Click to expand...

Malwarebytes came back OK. A friend suggested me to try also smartmontools to check the disk, then I'll try the memtest86. I'll report about the results. :) Thx so far :good:

EDITED*
Still any suggestions welcome.
 
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Sounds like you have an issue with the video driver or card itself. I can't give you specific instructions as I'm on my phone at the moment, but I would suggest running tdsskiller to check for mbr/bootkit infections. Download and run the exe file from Kaspersky website. Let me know if it detects anything.
 
This issue can be caused by any of the below possibilities.

Not enough hard drive space.
Left over programs and bad files.
Data Corruption.
Missing Windows updates or outdated drivers.
Computer is overheating.
Corrupt OS.
Bad Hardware.
So you can run some tools help repair it or reinstall your OS.
 
Please download PC Wizard from my sig, install it and run it. Go to FILE, SAVE AS and click OK. Copy the text out of that file into this thread.
 
Okedokey said:
Please download PC Wizard from my sig, install it and run it. Go to FILE, SAVE AS and click OK. Copy the text out of that file into this thread.
Click to expand...

PC Wizard 2012 Version 2.11
------------------------------------------------------------------------------------------

Owner: ZIGA
User: ZIGA
Computer Name: ZIGA-PC
Operating System: Windows 7 Professional N Professional 6.01.7601 Service Pack 1
Report Date: Thursday 28 March 2013 at 17:15

------------------------------------------------------------------------------------------


<<< System Summary >>>

> Mainboard : HP 167C

> Chipset : Intel HM65

> Processor : Intel Core i3 2330M @ 2200 MHz

> Physical Memory : 8192 MBDDR3-SDRAM

> Video Card : AMD Radeon HD 7470M

> Hard Disk : Hitachi HTS727575A9E364 ATA Device (750GB)

> DVD-Rom Drive : Hewlett-Packard DVDRAM GT31N

> CD-Rom Drive : DTSOFT Virtual CdRom Device

> Monitor Type : AUO - 17 inches

> Network Card : Atheros Communications AR9285 Wireless Network Adapter (PCIe)

> Network Card : Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter

> Operating System : Windows 7 Professional N Professional 6.01.7601 Service Pack 1 (64-bit)

> DirectX : Version 11.00

------------------------------------------------------------------------------------------
***** End of report *****

EDIT:

johnb35 said:
Sounds like you have an issue with the video driver or card itself. I can't give you specific instructions as I'm on my phone at the moment, but I would suggest running tdsskiller to check for mbr/bootkit infections. Download and run the exe file from Kaspersky website. Let me know if it detects anything.
Click to expand...

No, nothing found.
 
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Please update the bios.

Please go here and scan for new drivers (i know you said you have them, but check again).

If that doesn't help I would back up your files and do a complete destruction of the installation and install Windows again.

Is the HDD thrashing btw?
 
Okedokey said:
Please update the bios.

Please go here and scan for new drivers (i know you said you have them, but check again).

If that doesn't help I would back up your files and do a complete destruction of the installation and install Windows again.

Is the HDD thrashing btw?
Click to expand...

I updated BIOS but still nothing... My ventilator is so loud and CPU usage is sometimes at 100%... :eek:

EDIT:
I went to the page you posted and it found that my graphic driver is not the latest, so i installed the one they offered but when i restarted computer i went to the Catalyst Control Center and got this WARNING message:
http://shrani.si/f/2/Qj/2jMns1XA/untitled-2.jpg

This is what it showed also on their page:
http://shrani.si/f/46/VA/4G4To6xf/1231.jpg

Good job Intel!



What is disk thrashing???
 
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Okedokey said:
Go here and install this http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx
Click to expand...

I moved all my files to an external disk and made a clean format of the computer. I tried to install the graphics drivers that they offer and AMD Catalyst™ Notebook Display Driver from your last post, but i get a message: "the version of your graphics adapter is not supported".

Now i have this graphic driver which is OK:
http://h20000.www2.hp.com/bizsuppor...wLang=13&mode=2&taskId=135&swItem=ob-101995-1

Also computer runs faster now, but i still have a bit problem with second graphic card (the one that should work faster), it works even slower than mobile inter graphic card (for power saving). :(

Installing my last driver AMD media foundation Decoders failed to install ("Application Install: install package failure!"):
AMD Media Foundation DecodersFinal Status: Fail
Version of Item: 1.0.61013.1636
Size: 1 Mbytes
 
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Disable the Bluetooth completely then to be sure. It is a network device that can override other network devices, particularly on an outdate BIOS and without drivers.

If that doesn't help, I would create a small partition, quickly install Windows 7 (15 minutes on a SSD, double on a HDD. Once the BIOS is updated and BT disabled, see if performance increases and network solutions are the result??

I would:

1. Back up data
2. Update BIOS; Ensure correct BIOS settings
3. Create 30GB partition (can always be made bigger later)
4. Install Windows 7 from this digital river link (you don't even need to activate for 30 days so don't get hung up on that - but choose the one you have purchased).
5. Install motherboard's network adaptor driver
6. Download all motherboard drivers from their latest sources
7. Install said drivers in my preferred order of:

*Intel Driver Update Tool and install all
*Restart
*PCI
*USB
*Restart
*VGA

and so on.

If that doesn't sort it, your hard drive is failing or slow.

Your computer would benefit most from an SSD and Windows reinstall. It would be faster than new.
 
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