Shut off suddenly to a blue screen -- is this bad?

Captain Kirk

Captain Kirk

Member
Hello computer people, how is everyone today?:)

I thought it was kind of strange.
My computer shut off by itself suddenly.
And then went to a blue screen.

I don't know what is going on, but this doesn't look good.
This isn't normal is it?

Does anybody know anything about this?:confused:
 
Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
voyagerfan99,
Hi bro -- I'm back.

It is not a blue screen of death.
My computer runs just fine inbetween blue screen messages.
Days separate the appearances of this screen.
My computer is functional.
It is just an inconvenience.

Okay, so I ran the blue screen viewer.
Here is the imformation that I found:
The errors were caused by a "Page Fault in Nonpaged Area."
By the driver: "atidvai.dll"
File names:
"Mini51713-02.dmp"
"Mini51713-01.dmp"

With all this information, do you still want me to upload the zip file?

Captain Kirk
 
voyagerfan99,
Hello There!

I used the PC Wizard.
This is the error message that I got when I ran the program.
"Error Initializing General Library. Error: 0"

Its just a guess, but I don't think this program can fix my problem.

Captain Kirk
 
It is more than likely caused by your video card drivers. Go into safe mode, uninstall them, then download the latest drivers from game.amd.com.

'atidvai.dll' is related to ATI video drivers more likely than not.

Before you download the latest drivers, make sure your video card supports them.
 
Spirit,
Yo, yo, yo, hey bro, good to see you.

Do I have to have internet connection to do this with the "problem" computer, or is it possible to download the needed driver with another computer?

It would be very helpful if I could get it in a file, that way I could use it more than once, if need be, to fix it now and possibly at a later time -- as a backup utility!

The video card is a ATI Mobility 128 AGP 2X
It is a Dell Inspiron 5000e

Captain Kirk
 
Hello Spirit,

You say running XP can be my problem. How is this?

I will go to Dell.com to find this video driver.
But were you indicating that they would not have it.

Is this what I should do -- will they have my driver there: XP?

Captain Kirk
 
Howdy Spirit,

You were right!!!
I went to Dell.com and looked.
The video drivers only go up to ME!

Holy cow man, so does this mean that Dell no longer supports its products?

So I downloaded the video driver for W2000 instead.
I am going to install it.
Will this driver harm my system or make it worse?
Is this course of action safe?

Is this my best hope of success in this matter?

Captain Kirk
 
I am running XP.
I installed the W2000 video driver.

I don't think that the problem was the video driver.
Or rather, there may be two problems instead.
One being the video driver possibly.
And the other being something else.

The reason for this speculation is that the computer has been shutting off more frequently lately.
As in once a day.
And the last time that I used it, it shut off by itself 2 times in the same day.
Another reason that I have for this is due to fact that the last 3 times, none of them included a blue screen at all!
The computer just simply shut off by itself suddenly.

To further illustrate this notion, I will also mention that one of the times that it shut off by itself suddenly, it happened while I was reading a .pdf file which does not even require the use of a 3D card. Therefore it seems obvious that it may be more than just the video driver is the problem.

Side note:
The computer boots up at 22 degrees.
And levels out at about 55 degrees after running for several hours.

Captain Kirk
 
Something (such as the video card) must be overheating then, causing the shutdown. That's the only time a system would shut itself down. Another possibility could be a failing power supply.

Captain Kirk said:
Holy cow man, so does this mean that Dell no longer supports its products?
Click to expand...

It means they never really supported XP for your system and simply don't provide drivers for it.
 
voyagerfan99,
Hello, good to see you again:)

Under the control panel I set the power options to show the battery icon in the taskbar when "active".
Therefore, if, for example, I were to start my computer up with the power supply plug in, which would be running off of the rechargeable battery that I have in the laptop, then a battery icon would show up in the taskbar.
And I know this because I have tested this principle -- in that I have done this exact thing before.
And sure enough, when started without the power supply plugged in, the battery icon shows up on the screen.
Also, when I start the computer WITH the power supply, and then "unplug" it after it is booted, the battery icon will show up.

The point that I'm trying to make is that my rechargeable battery will last for at least 30 minutes before running OUT of battery power, and thus causing an automatic shutdown.
However, during none of the times just before the computer went off, was there a battery icon on the taskbar.

And I wouldn't exactly say that 55 degrees is overheating, nor a cause for alarm;)

I have never heard of a video card overheating.
But I have heard of a motherboard overheating.

If, for example, I were to install the W2000 video driver, which I did, would that mean that since it wasn't the XP OS for which it was made, that it would reduce this driver to the statis of ineffective, as if no video driver had been installed at all, and that it would still be functioning under the format of "software renderer", as opposed to Radeon 9000 3D card render?
In conclusion, would it help at all, or would it be completely ineffective?

Okedokey,
Hello there. Glad you made it.
Haven't heard from you for a while!

No. You have never looked at this PSU.
It is a different computer/laptop altogether.
My other laptop died horribly, and most tragically.
I am still in mourning over it.

The specs of this computer: (posted earlier in this thread for the model type -- different than the Compaq Evo)

Model:
Dell Inspirion 5000e

Motherboard:
Compal Electronics, Inc. 440BX Desktop Reference Platform

CPU:
Intel Pentium III E
Coppermine 0.18um Technology

Captain Kirk
 
Last edited:
Ok based on what I read your problem is as follows;

Computer shuts down with no warning regarding battery.

Does it shut down ever by itself when powered?

If not, then you should update the chipset and battery control drivers from the manufacture.

If that doesn't help I would suggest you have a bad hard drive.
 
What do you mean by "powered"?
You mean only running off of the rechargeable battery?
As the rechargeable battery only lasts 30 minutes at time, I always have it plugged in, so I have not tested this.
And it would be difficult to do so.

Its funny that you mentioned the hard drive because my hard drive just died and I had to replace it.
I have never had a hard drive die on me before this, but I can tell its dead because I can't load anything off of it, nor install anything ONTO it...
There is now a new hard drive in the computer.

Captain Kirk
 
I'm just going to say this: bad hard drive.

They can go bad at any time, they're mechanical parts.
 
I say new machine. That one is ancient, not to mention XP isn;t supported in another 413 days.
 
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