Dell Inspiron cpu 100%

Z

Zilch

New Member
Guys this is my first troubleshooting attempt and im clueless, i boot the computer up and there is a shit ton of processes on start up maxing out the cpu usage, it is causing the computer to run super slow, i ended all process on start up yet the computer is still pulling them open and maxing out usage, i did the preboot diagnostics and everything showed up fine they all passed, what should i do?
 
First, hit [Windows Key] + R and type "msconfig". How many process are there in the "startup" tab? If you can, could you list them? Also, download Malwarebytes and run it; make sure to copy the output of the log file and show it to us.
 
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Hello. Please do the following:

1:
Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.

2:
Please download AdwCleaner by Xplode onto your Desktop.



•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Delete.
•Confirm each time with OK
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.


3:
Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Vista and Windows 7 users must right click on the hijackthis icon and click on run as. If the run as option doesn't appear then press and hold the shift key while right clicking on the icon to get it to appear.


Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

When the hijackthis log appears in a notepad file, click on the edit menu, click select all, then click on the edit menu again and click on copy. Come back to your reply and right click on your mouse and click on paste.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
?

Guys i know im a noob but im trying,
Wmpnetwk.exe is eating the hell out of my cpu space is that possibly malware
 
Zilch said:
Guys i know im a noob but im trying,
Wmpnetwk.exe is eating the hell out of my cpu space is that possibly malware
Click to expand...

Please follow the instructions in my previous post. We will then be able to help you better.
 
This issue is very common for that file.

That file allows you to share media between devices so if you don't do that you can disable it by doing the following.

1. In Windows Media Player turn off media sharing

in the library tab right click on it > click "media sharing" unclick the media sharing tab and click ok

2. Turn off the "WMPnetwk.exe" service
Under the "RUN" command in the start menu if you have XP or search box if you have Vista or 7 type "services.msc"
Scroll down to "Windows media player network sharing"
Double click and under startup type set to disabled
 
here is the log from adwcleaner

# AdwCleaner v2.306 - Logfile created 08/02/2013 at 20:23:36
# Updated 19/07/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Rise - RISE-PC
# Boot Mode : Normal
# Running from : C:\Users\Rise\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\C1Z67J9V\2-adwcleaner[1].exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

Folder Found : C:\Program Files (x86)\Common Files\Software Update Utility
Folder Found : C:\Program Files (x86)\ConduitEngine
Folder Found : C:\Program Files (x86)\Free_Radio_TV
Folder Found : C:\Users\Rise\AppData\LocalLow\ConduitEngine
Folder Found : C:\Users\Rise\AppData\LocalLow\Free_Radio_TV

***** [Registry] *****

Key Found : HKCU\Software\AppDataLow\Software\Conduit
Key Found : HKCU\Software\AppDataLow\Software\conduitEngine
Key Found : HKCU\Software\AppDataLow\Software\conduitEngine
Key Found : HKCU\Software\AppDataLow\Software\Free_Radio_TV
Key Found : HKCU\Software\AppDataLow\Toolbar
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{9DBB9AEB-5A16-4989-A66F-C0F1C909D647}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9DBB9AEB-5A16-4989-A66F-C0F1C909D647}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F0738D87-3E6A-499E-89C3-C0220E187401}
Key Found : HKCU\Software\YahooPartnerToolbar
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Found : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Found : HKLM\SOFTWARE\Classes\AppID\{B27D9527-3762-4D71-963D-FB7A94FDD678}
Key Found : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Found : HKLM\SOFTWARE\Classes\Conduit.Engine
Key Found : HKLM\SOFTWARE\Classes\dnUpdate
Key Found : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Found : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Found : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Found : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT2354614
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT2786678
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Found : HKLM\Software\Conduit
Key Found : HKLM\Software\conduitEngine
Key Found : HKLM\Software\conduitEngine
Key Found : HKLM\Software\Free_Radio_TV
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F0738D87-3E6A-499E-89C3-C0220E187401}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{9DBB9AEB-5A16-4989-A66F-C0F1C909D647}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{F0738D87-3E6A-499E-89C3-C0220E187401}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E138546E-B9F3-4E31-A8E7-5A188E4ACA65}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9DBB9AEB-5A16-4989-A66F-C0F1C909D647}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\conduitEngine
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\conduitEngine
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Free_Radio_TV Toolbar
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Found : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Found : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Found : HKU\S-1-5-21-3032149569-2006027087-2134911461-1000\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{9DBB9AEB-5A16-4989-A66F-C0F1C909D647}]
Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{9DBB9AEB-5A16-4989-A66F-C0F1C909D647}]
Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{9DBB9AEB-5A16-4989-A66F-C0F1C909D647}]
Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{30F9B915-B755-4826-820B-08FBA6BD249D}]
Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{30F9B915-B755-4826-820B-08FBA6BD249D}]
Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{9DBB9AEB-5A16-4989-A66F-C0F1C909D647}]
Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7601.17514

[OK] Registry is clean.

-\\ Google Chrome v16.0.912.63

File : C:\Users\Rise\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [7568 octets] - [02/08/2013 20:23:36]

########## EOF - C:\AdwCleaner[R1].txt - [7628 octets] ##########

voyager it locked me out on the messed up computer i noticed you were a moderator it said acess denied

hey zvoyager hopefully i can get it figured out with you guys help, its still running at 100%
 
Last edited by a moderator:
yes i did

im stumped im trying to learn all that i can

what is the normal cpu percentage in performance
 
Last edited by a moderator:
At idle with no updates installing then it should be close to 0 percent. What process is using the cpu?
 
its bouncing from 49 all the way to 100 and its driving me crazy i cant figure out the deal all malware bytes hijack this and adwcleaner all showed up clean i dont know what to do except a clean install
 
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