Choppy Audio/Video Sometimes

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ehzool

New Member
I just bought a new HP ENVY TouchSmart M7-J120DX Core i7-4700MQ, 8GB, 17.3 FHD LED Touch-screen Laptop. It's a $1,000 new laptop but I bought it refurbished for $600.
It's great but there is one thing it does sometimes. I have a video to show as well.

Sometimes when I'm watching videos or listening to music, suddenly the sound/video will become very choppy and everything slows down. Hovering over things with the mouse become slow too sometimes. Button's don't realize their "hovered over" until 5 seconds of hovering of it.

It happens pretty rarely. Maybe once every 2 days at random times. I noticed a quick fix for this is when I unplug my USB audio interface and plug it back in. However, this problem happens even when my audio interface IS NOT plugged in. So when that happens, the only thing I know to do is to restart the computer.

I thought maybe it could be a graphics card issue because it started happening when I went to full screen on YouTube once but it also happened when I was just streaming a radio station (no video) so it's confusing.


4th Gen Intel® CoreTM i7-4700MQ processor
I believe it has Intel HD Graphics 4600 with up to 1793mbps total graphics memory

Here is a video
http://youtu.be/zsPaiTd2_PU
 
What I would do is update your drivers and then if it continues then run a diagnostic on the hdd.
 
johnb35 said:
What I would do is update your drivers and then if it continues then run a diagnostic on the hdd.
Click to expand...

Alright, what drivers should I be getting updates for? I have done my sound, and graphics so far.

I will run a diagnostic and see.
 
How did you update your drivers? As far as hdd diagnostic goes, you will need to use the hard driv emanufacturers disk diagnostic program. What brand of drive do you have?
 
johnb35 said:
How did you update your drivers? As far as hdd diagnostic goes, you will need to use the hard driv emanufacturers disk diagnostic program. What brand of drive do you have?
Click to expand...

I went into device manager and updated that way but I also went on the HP website and updated my graphics and sound there. Didn't seem to help.

How do I get a hard drive manufactures disk?
 
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