Gaming Empire Elite II Randomly switching off

G

Gavin-D

New Member
Hi, Back in May I bought the Cyberpower Gaming Empire Elite II Gaming PC from Currys/PC world since then it switches itself off and back on randomly the latest this happened was yesterday afternoon.

Does anyone have any advice to stop this happening? the last shut down was when I was just browsing the internet

Thanks in advance
 
Either bad power supply(most likely) or overheating. If it was overheating, it would shut off but not come back on. So I'm assuming its a defective power supply. What unit did they use? Make and model number?
 
That doesn't tell me what make and model of power supply it has. Open the side panel and look for a model number on the psu itself. Besides, I'm assuming this is still under warranty? Have them fix it.
 
johnb35 said:
That doesn't tell me what make and model of power supply it has. Open the side panel and look for a model number on the psu itself. Besides, I'm assuming this is still under warranty? Have them fix it.
Click to expand...

Hi, this is all I can find inside the machine

20160922_082258.jpg
 
On further investigation, I have done an analysis and found this

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Thu 22/09/2016 07:18:09 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\092216-20953-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6BA3F7)
Bugcheck code: 0x124 (0x0, 0xFFFFD1800A9438F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 20/09/2016 13:13:11 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\092016-39750-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6BA3F7)
Bugcheck code: 0x124 (0x0, 0xFFFF8282B5D218F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
 
Zip up the following file and attach it to your next post and I'll look at it and see if it has any more information.

C:\WINDOWS\Minidump\092216-20953-01.dmp
 
Yeah, not really giving me any additional information besides hardware issue. I would definitely rma it so they can repair or replace.
 
johnb35 said:
Yeah, not really giving me any additional information besides hardware issue. I would definitely rma it so they can repair or replace.
Click to expand...

No worries thanks for your assistance

It hasn't crashed since yesterday morning (08:18 BST) so I'll just wait and see if and when the next crash occurs upon it I'll take it back
 
2 weeks tomorrow since it was returned still awaiting an update from Currys got until October 22nd to return it or I can request a new machine

The 14-day repair promise doesn't apply
 
I contacted Cyberpower this morning to see how long repairs normally take they replied and said normally around 1 week assuming they received it on the 26th and giving them time to get it processed that's 9 working days from the Tuesday with today making it 10.

Now in contact with Curry's to see what's going on
 
Managed to get an update from Cyberpower the return is approved but Curry's STILL haven't sent it back 16 day's since I took it back!!
 
lol, I had similar problem and it was the CPU causing it. After intensive switching off, it finally died and every next CPU I put in the motherboard was dying too... I think it was the socket's fault.
 
You must log in or register to reply here.
Back
Top