Crazy Cursor/Pointer

HP Laptop with Windows 10
Every now and then my curser/pointer goes crazy. The mouse pad will not allow me to control it. The only way I can get it back is to power off, or restart my PC. To even get the pointer down there is a challenge. Why is this happening and is there a cure?
 

johnb35

Administrator
Staff member
Either there is a fault with the touchpad or something with the driver. What model of HP do you have?
 

johnb35

Administrator
Staff member
15 DW0XXX

This is the one I need but there should be numbers where the X's are. If the battery is removable, usually the model number is listed underneath of it, on the housing not the battery.
 

johnb35

Administrator
Staff member
There a couple of drivers for the touchpad. Now I don't know if the fingerprint sensor is incorporated into the touchpad or if its a separate sensor off to the side.


ELAN Fingerprint Sensor Driver https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105507.exe

ELAN Precision Touchpad Filter Driver https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111676.exe

However, if the system is still running Windows 10 S mode, you will have to disable it first in order to download and run anything.

Have you tried a wireless mouse to see if it does the same thing?
 
There a couple of drivers for the touchpad. Now I don't know if the fingerprint sensor is incorporated into the touchpad or if its a separate sensor off to the side.


ELAN Fingerprint Sensor Driver https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105507.exe

ELAN Precision Touchpad Filter Driver https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111676.exe

However, if the system is still running Windows 10 S mode, you will have to disable it first in order to download and run anything.

Have you tried a wireless mouse to see if it does the same thing?
When I first bought the PC I tried to dl AOL. It wouldn't let me so I called HP. They had me do something to it to change the original Windows 10 to another version. They said it was a business version of Windows 10 originally installed.
When I use a wireless mouse everything works fine.
 
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