A second opinion

erika g

Member
I went back to radio shack where i purchased some brand new earbuds and asked them about their performance while using them at a public terminal pc and told them about the audio issues im having and they told me that the problem is the public pc terminals because they might have viruses, malware, spyware, ect... they tried the earbuds on a new smartphone and they were working just fine and i told them that i had done the same on a new smartphone i have again with no issues. The went on to say that if it did in fact have a manufacturing then the audio issues would have been the same on the smartphones too! Should i get a second opinion from someone else regarding this matter? Did the radioshack people troubleshoot the problem accordingly and appropriately in this case?
 

johnb35

Administrator
Staff member
Just because it doesn't work on one computer and works fine on other devices doesn't mean there is malware on the machine. There could be something wrong with the jack or onboard audio chip, improper grounding, etc..
 

erika g

Member
Just because it doesn't work on one computer and works fine on other devices doesn't mean there is malware on the machine. There could be something wrong with the jack or onboard audio chip, improper grounding, etc..
Then why would the radioshack people say otherwise then?
 

erika g

Member
Just because it doesn't work on one computer and works fine on other devices doesn't mean there is malware on the machine. There could be something wrong with the jack or onboard audio chip, improper grounding, etc..
Onboard audio chip, improper grounding, ect....?
 

Darren

Moderator
Staff member
Radioshack is only interested in telling you that your headphones you bought from them work fine since they work on other devices.

Beyond that they're just speculating, but a virus is probably not the reason.
 

Darren

Moderator
Staff member
Is that possible tho? Have a virus on your earbuds? How does it happen? -- first time hearing something about this...
No, it's not. I think they were speculating the source of the audio was infected (computer), not the buds themselves. You could maybe hypothetically infect or hijack a Bluetooth set but standard wired headphones have no processing or computer to infect at all, it's just wires and speakers.
 

erika g

Member
No, it's not. I think they were speculating the source of the audio was infected (computer), not the buds themselves. You could maybe hypothetically infect or hijack a Bluetooth set but standard wired headphones have no processing or computer to infect at all, it's just wires and speakers.
Then assuming its the computer, what might be the issue then since i used them on my smartphone and they worked fine??
 

johnb35

Administrator
Staff member
Then assuming its the computer, what might be the issue then since i used them on my smartphone and they worked fine??
This is where my statement comes in.
There could be something wrong with the jack or onboard audio chip, improper grounding, etc..
You could take it to a computer repair shop and have them diagnose what the issue is.
 

beers

Moderator
Staff member
Well im just sharing what the radioshack people told me....
Cool you could chisel their advice on a stone tablet so hundreds of years from now when discovered you might get a nice 'wow those poor ignorant souls' reaction.

Even in specific computer repair shops the average knowledge level can be quite low.
 
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