Desktop Problem!!

Tawanda

Tawanda

New Member
Does anyone know how to fix the desktop not loading problem? The desktop will not load, the machine boots up but the desktop refuses to load. HELP ME PLEASE!!
 
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what do you mean the pc starts and it loads (windows ??) and then nothing happens or no icons appear or what. be very descriptive
 
Does the Windows splash screen show up? If it does, but doesn't load the login screen, and, if you are using Windows XP Home, the desktop, there might be a virus.
 
concorde said:
Does the Windows splash screen show up? If it does, but doesn't load the login screen, and, if you are using Windows XP Home, the desktop, there might be a virus.
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Yes there was a virus and we tried everything to get rid of it. I was trying to save our data but we ended up reinstalling a couple of times and we ended up losing all our data, but thanks.
 
Hi Tawanda, please note that I am only helping the moderators and experts here, and will not be participating in fixing your computer(as I'm still under training and am prone to making errors).

http://www.trendsecure.com/portal/en-US/_download/HiJackThis.exe to a permanent folder such as My Documents.

After the download is complete, navigate to the folder where you have saved HijackThis.exe .

1) Double click on HijackThis to open the tool.
2) Close all other open windows and click on "Do a system scan and save a logfile".
3) After the scan is complete, please copy and paste your log here.

Thank you :)
 
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